IoT / Desktop Support Engineer at Alpha.Jobs

Alpha.jobs, on behalf of its client and in cooperation with a licensed employment agency with license number 547, is looking for IoT / Desktop Support Engineer.

Salary:

• €19,100–€28,600 per year

Employment type:

• Full-time

Work arrangement:

• Hybrid

Main duties:

• Provide Tier 1/2 support for end-user devices, Microsoft 365 services and IoT hardware as part of an international desktop-support team.
• Handle requests through Jira Service Management, Slack, email and phone in a 24/7 support environment.
• Diagnose Windows and macOS, business-application, printer, peripheral and mobile-device issues.
• Use ManageEngine EndpointCentral for remote troubleshooting, device management and software deployment.
• Provide on-site installation, replacement and troubleshooting when remote support is insufficient.
• Support Outlook/Exchange Online, Teams, OneDrive for Business, SharePoint Online and Intune, including setup and usage questions.
• Perform basic Microsoft Entra ID account administration, including password resets, licence checks and group memberships.
• Provide backup Microsoft 365 administration outside business hours when the primary administrator is unavailable.
• Install and configure laptops, desktops, monitors and IoT hardware and manage provisioning, maintenance and decommissioning.
• Maintain hardware and software-licence inventories and coordinate equipment shipping between offices for recruitment, relocation and replacement.
• Prioritise tickets against SLAs, document diagnostic steps and resolutions, and maintain procedures, troubleshooting guides and user documentation.
• Report ticket volumes, resolution times, recurring problems and hardware-inventory information.
• Escalate complex problems to engineering, network or security teams and coordinate handovers across time zones.
• Work with HR and managers on employee onboarding and technology setup.
• Apply device-security, data-protection and access-control procedures, including encryption, antivirus and patching.
• Report security incidents promptly and support compliance checks and remediation through Intune and EndpointCentral.

Requirements:

• Two to three years or more in desktop support, IT support or a similar practical technical role.
• Strong computer-hardware troubleshooting skills covering motherboards, memory, storage and peripherals.
• Practical Windows 10/11 installation, configuration and troubleshooting experience.
• User-support knowledge of Microsoft 365 services and basic Microsoft Entra ID account and licence management.
• Experience with Jira or comparable incident and reporting tools.
• Endpoint-management experience, preferably ManageEngine EndpointCentral or a comparable RMM tool.
• Networking fundamentals covering TCP/IP, DNS, DHCP, VPN and Wi-Fi.
• Strong independent problem solving and the ability to manage several priorities with limited supervision.
• Clear written and spoken English and the ability to explain technical matters to non-technical users.
• Customer-focused communication, interpersonal skills and calmness under pressure.
• Availability for after-hours support or travel to other offices when required.
• Microsoft Modern Desktop Administrator Associate or Endpoint Administrator Associate certification is advantageous.
• Azure Fundamentals AZ-900, CompTIA A+, Network+ or comparable certification is advantageous.
• EndpointCentral patching, deployment and remote-control experience is advantageous.
• PowerShell, macOS support, ITIL knowledge and experience in distributed international teams are advantageous.

Schedule:

• Support coverage operates across time zones in a 24/7 environment.
• After-hours Microsoft 365 backup support and occasional travel to other offices may be required.

Benefits:

• Flexible, remote-friendly working environment.
• Professional growth and development opportunities.
• Work with international projects and teams.
• Collaborative, inclusive culture and access to modern technologies.

Only successful candidates will be contacted.

Job Tags: Outlook, Αγγλικά, Κύπρος, Λεμεσός