DUTY MANAGER at Mayfair Hotels Ltd

Mayfair Hotels, a family-owned hospitality business established in 1983, is seeking a Duty Manager for its hotel in Paphos.

With authentic hospitality at the heart of our vision, we work together as a family to create positive experiences for our guests. We are looking for a responsible and guest-focused professional to oversee hotel operations during assigned shifts, support our teams and ensure a welcoming and well-organised environment.

Key Responsibilities

• Oversee hotel operations during assigned shifts, acting as the management point of contact for guests and employees.
• Coordinate with the Front Office, Housekeeping, Food & Beverage, Maintenance and Security teams to ensure smooth service.
• Maintain a visible presence throughout the hotel, engaging with guests and checking service standards.
• Handle guest requests, feedback and complaints professionally, ensuring timely resolution and follow-up.
• Support departments during busy periods and help resolve operational issues within the scope of the role.
• Review arrivals, departures, special requests and VIP arrangements with the relevant teams.
• Conduct regular checks of public areas and facilities, reporting maintenance, cleanliness or safety concerns.
• Respond to incidents and emergencies in accordance with hotel procedures, escalating matters to senior management or the relevant services when necessary.
• Record significant incidents, actions taken and outstanding matters in the duty log.
• Provide clear shift handovers and keep management informed of operational priorities.
• Ensure employees follow hotel procedures, service standards and health and safety requirements.

Qualifications

• Previous experience as a Duty Manager or in a supervisory role within hotel operations.
• A good understanding of Front Office procedures and coordination between hotel departments.
• Strong leadership, communication and problem-solving skills.
• A guest-focused approach, sound judgement and the ability to remain calm under pressure.
• Good command of Greek and English. Additional languages will be considered an advantage.
• Strong organisational skills and the ability to manage competing priorities.
• Computer literacy and familiarity with hotel property management systems (PMS).
• A qualification in Hospitality Management or a related field will be considered an advantage.
• Knowledge of first aid and emergency procedures will be considered an advantage.
• Ability to work shifts, including evenings, nights, weekends and public holidays.

What We Offer

• An attractive remuneration package based on experience and qualifications.
• Social insurance contributions and other statutory benefits.
• Meals during working hours at the staff restaurant.
• An optional accommodation package for employees relocating from abroad.
• Opportunities for career progression within the team.

Join the Mayfair family and help us deliver a smooth and enjoyable hospitality experience for every guest.

To apply, please send your CV to careers@mayfair.com.cy, quoting “Duty Manager”, or apply directly through our careers page.

Job Tags: Αγγλικά, Ελληνικά, Κύπρος, Πάφος