Software Implementor & Support Consultant at BTMS Cyprus LTD

BTMS is looking for a Software Implementor & Support Consultant to join our team in Nicosia.

The successful candidate will work closely with our clients, providing day-to-day support and gradually taking responsibility for the implementation and training of our Accounting and Payroll software solutions.

This is a client-facing position suitable for someone who is comfortable working with people, enjoys solving problems and is willing to develop an in-depth understanding of business software.

Full training on our software solutions will be provided.

Key Responsibilities

• Provide daily telephone and online support to existing clients.
• Assist users with software-related questions, issues and basic troubleshooting.
• Connect remotely to clients through support tools such as AnyDesk and TeamViewer.
• Perform software installations and implementations following the initial training and onboarding period.
• Provide software training to new and existing users.
• Visit clients when required for implementations, training or additional support.
• Work closely with the rest of the BTMS team to ensure smooth onboarding and ongoing customer support.

What We Are Looking For

The ideal candidate should:

• Be comfortable communicating with clients on a daily basis.
• Be able to explain software functions clearly and patiently to non-technical users.
• Be organised, reliable and methodical.
• Be able to follow established procedures and manage multiple support requests.
• Have a genuine willingness to learn our Accounting and Payroll software solutions in depth.

Qualifications & Experience

The following will be considered an advantage:

• Basic knowledge of accounting — strongly preferred.
• Advanced accounting knowledge or relevant accounting studies.
• Background or studies in IT, Computer Science, Software or Programming.
• Previous experience in software support, implementation, customer support or software training.
• Previous experience working with Accounting, Payroll, ERP or other business software.

Previous experience with our software is not required. Full training will be provided.

Working Hours & Conditions

• Monday to Friday: 08:30 – 17:30
• Lunch break: 13:00 – 14:00
• The position is office-based in Nicosia and is not a remote-working position.
• Client visits will form part of the role once the successful candidate has completed the necessary training.
• For client visits, a company vehicle will be provided or travelling expenses will be fully covered.

What We Offer

• Competitive salary depending on experience, qualifications and overall profile.
• Full training on BTMS software solutions.
• 22 days annual leave.
• A stable, long-term position within a growing software company.
• The opportunity to develop practical knowledge in Accounting, Payroll, software implementation and customer support.

Job Tags: Κύπρος, Λευκωσία, Μισθοδοσία