Senior Product Owner – CRM at IC Markets (CY) Ltd

Join our dynamic team at IC Markets as a Senior Product Owner – CRM and help shape the future of FinTech innovation. This full-time, on-site opportunity based in Limassol offers you the chance to make a real impact in a fast-paced and forward-thinking environment. Apply now and take the next step in your career with us!

 

Who We Are:

IC Markets, a global leader in trading with over 15 years of success, a strong international presence, and a team of skilled professionals, remains at the forefront of financial technology innovation. As an agile company that values growth and collaboration, we offer an exciting opportunity to be part of a dynamic industry where innovation meets excellence.

 

What You’ll Do:

 As the Senior Product Owner – CRM, you will take ownership of our Salesforce-based CRM and back-office ecosystem. You will work closely with internal stakeholders across departments to understand their workflows, gather requirements, and deliver scalable, efficient, and user-friendly solutions that support acquisition, onboarding, compliance, and ongoing client engagement.

 

What We’re Looking For:

• Own the vision, strategy, and roadmap for IC Markets’ CRM, ensuring alignment with company objectives.
• Act as the primary point of contact for internal stakeholders such as Sales, Compliance, Client Support, and Marketing teams for CRM needs and improvements.
• Gather and analyze, competition, market trends, customer feedback, and business requirements to define product features and enhancements.
• Translate business needs into clear product requirements, user stories, and acceptance criteria.
• Prioritize the product backlog, balancing business value, technical feasibility, and customer impact.
• Conduct regular sprint planning, backlog grooming, and stakeholder updates.
• Work with the development team to establish a clear definition of “done” and plan release cycles.
• Work closely with other Product Owners, development teams, designers, and QA to ensure timely delivery of high-quality features.
• Identify automation opportunities to streamline internal processes and reduce manual effort.
• Design and implement enhancements that improve lead management, case resolution, KYC/AML processes, and campaign execution.
• Ensure a consistent and intuitive user experience for internal users across different business functions.
• Ensure stakeholders formally approve development deliverables before release to production.
• Collaborate with business stakeholders, marketing and support teams to ensure smooth product adoption and customer experience.
• Conduct product demonstrations, training sessions, and presentations for internal teams and stakeholders.
• Maintain and enforce best practices within Salesforce (e.g., data integrity, automation, user roles, integrations).
• Design and optimize custom Salesforce objects, flows, and dashboards to provide real-time visibility across Sales, Compliance, and Support functions for improved decision-making.
• Monitor CRM performance and user feedback, and iterate based on analytics and KPIs.

Qualifications & Skills:

• Bachelor’s degree in Business, Computer Science, or a related field.
• 3+ years of experience as a Product Owner, Business Analyst, CRM Product Manager within a forex, fintech, or financial services
• Strong hands-on experience with Salesforce, including providing solutions, defining workflows, and creating reports.
• Proven track record of supporting Sales, Compliance, Support, and/or Marketing through CRM tools and process automation.
• Experience integrating CRM systems with third-party tools such as email platforms, KYC providers, or payment systems is a plus.
• Understanding of back-office operations in a regulated financial environment.
• Strong analytical skills; ability to use dashboards and reports to make data-driven decisions.
• Salesforce certifications are considered a strong advantage.
• Strong communication and presentation skills. Ability to articulate complex concepts and ideas to both technical and non-technical stakeholders.
• Ability to work in a fast-paced Agile/Scrum environment.

 

Working Schedule

• Monday to Friday – 09:00 to 17:00

Why Join Us? Experience Rewards Beyond Just a Job — Because You Matter.

• Competitive Pay – We value you, not just your role. Our compensation reflects the skills and experience you bring to the table.
• Career Growth – Your journey is important. We’re here to support your development with ongoing learning and clear paths to advancement.
• Work-Life Balance – Time to rest is time to thrive. With 22 days of annual leave, your personal life is respected and prioritized.
• Wellness & Healthcare – Health comes first. Enjoy 12 paid sick days and full medical insurance coverage after 6 months—because your well-being is our priority.
• Future Security – We’re invested in your tomorrow. Access our provident fund after 6 months for peace of mind down the road.
• Snack Hub – We care about your daily comfort. Our fully stocked kitchen keeps you energized with fresh fruit, snacks, and beverages.
• Lunch on Us – Nourishment and connection matter. Enjoy a delicious daily lunch buffet with teammates.
• Paid Overtime – Your extra effort doesn’t go unnoticed. We recognize and reward the time you put in.
• Hassle-Free Parking – Ease your commute with free, fenced parking—one less thing to worry about.
• Learning & Development – We believe in your potential. Dedicated budgets support your upskilling and curiosity.
• Referral Bonus – People matter here. Bring in great talent and get rewarded for growing our community.
• Team Spirit – Culture is everything. Join a team that celebrates together through events and team-building activities.
• Unwind Fridays – We’re human too. Enjoy a relaxed Friday drink with colleagues to close the week on a high note.

Our culture is built on empathy, respect, and trust—because at the heart of everything we do is you.

 

 

Your next big opportunity starts here!

• Apply now at icmarkets.bamboohr.com/careers and let’s build something incredible together!
• Thank you for your interest in joining IC Markets. Due to the high volume of applications, only candidates under consideration will be contacted. All applications are handled with the strictest confidentiality.

Job Tags: MS Office, Κύπρος, Λεμεσός