Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement.
Adecco is currently seeking, on behalf of its client, a fast-growing company in the hospitality and property management industry, a motivated and customer-oriented professional for the following position: Reservations Agent If you have a passion for hospitality, enjoy delivering exceptional customer experiences and have hands-on experience managing reservations through online booking platforms, this is an excellent opportunity to join a dynamic and growing team.
Job Description • Managing reservations across multiple booking channels, including Airbnb, Booking and direct bookings. • Handling guest inquiries via phone, email and messaging platforms in a professional and timely manner. • Coordinating arrivals, departures, check-ins and check-outs. • Monitoring availability, booking calendars and reservation accuracy across properties. • Processing booking modifications, cancellations and special guest requests. • Resolving guest issues efficiently while delivering an outstanding customer experience. • Maintaining accurate reservation records within the Property Management System (PMS). • Collaborating closely with housekeeping and operations teams to ensure properties are guest ready.
Candidate Profile • Previous experience in Reservations, Hospitality, Hotel Operations or Property Management. • Mandatory hands-on experience with online booking platforms and channel management systems, including Airbnb, Booking and Hosthub. • Familiarity with Property Management Systems (PMS) and Channel Managers. • Excellent command of the English language, both written and spoken (additional languages will be considered an asset). • Strong customer service orientation with excellent communication and problem-solving skills. • Proficiency in Microsoft Office applications. • Ability to prioritize tasks, manage multiple bookings simultaneously and work effectively in a fast-paced environment. • Strong attention to detail, organizational skills and a proactive mindset. • Team player with a positive attitude and a commitment to delivering high-quality service.
The Company Offers • A competitive remuneration package. • A stable and professional working environment within a growing organization. • Opportunities for continuous learning and career development. • A collaborative team culture focused on excellence and guest satisfaction.
After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings.
It is highly recommended to use Google Chrome when registering your CV in the Adecco database.
All applications are considered as strictly confidential.

Job Tags: Αγγλικά, Αθήνα - Αττική

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