FRONT OFFICE MANAGER at Mayfair Hotels Ltd

FRONT OFFICE MANAGER

Mayfair Hotels | Paphos

Mayfair Hotels, a family-owned hospitality business established in 1983, is seeking a Front Office Manager for its hotel in Paphos.

With authentic hospitality at the heart of our vision, we work together as a family to exceed our guests’ expectations. We are looking for an organised, guest-focused leader to manage our Front Office team and ensure a welcoming and smooth guest experience.

Key Responsibilities

·        Manage daily Front Office operations, ensuring efficient check-in, check-out and guest service.

·        Lead, train and support the team, maintaining high standards of professionalism and hospitality.

·        Prepare staff schedules and allocate duties to ensure appropriate coverage.

·        Oversee reservations, room allocation and guest requests in coordination with the relevant departments.

·        Handle guest feedback and complaints professionally, ensuring timely follow-up and resolution.

·        Work closely with Housekeeping and Maintenance to ensure room readiness and address guest needs.

·        Monitor billing, payments and cash-handling procedures to ensure accuracy.

·        Review daily operational reports and communicate priorities to the team and management.

·        Ensure compliance with hotel procedures, including guest privacy and health and safety requirements.

Qualifications

·        Previous experience as a Front Office Manager or in a similar supervisory role within a hotel.

·        Strong leadership, organisational and communication skills.

·        A guest-focused approach and the ability to resolve problems calmly and effectively.

·        Good command of Greek and English. Additional languages will be considered an advantage.

·        Proficiency in hotel property management systems and Microsoft Office.

·        Knowledge of reservations, reception procedures and billing processes.

·        A qualification in Hospitality Management or a related field will be considered an advantage.

·        Ability to work shifts, including weekends and public holidays.

What We Offer

·        An attractive remuneration package based on experience and qualifications.

·        Social insurance contributions and other statutory benefits.

·        Meals during working hours at the staff restaurant.

·        Opportunities for career progression within the team.

Join the Mayfair family and help us create positive hospitality experiences every day.

To apply, please send your CV to careers@mayfair.com.cy, quoting “Front Office Manager”, or apply directly through our https://mayfairhotelgardens.com/career/. 

Job Tags: Αγγλικά, Ελληνικά, Κύπρος, Πάφος