Reservations Agent at Alpha.Jobs

Alpha.jobs, on behalf of its client and in cooperation with a licensed employment agency with license number 547, is looking for Reservations Agent.

Salary:

– €1,600–€1,700 per month.

Employment type:

– Full-time employment.

Work arrangement:

– On-site work in Limassol.

Main duties:

– Process new reservations, changes and cancellations received by telephone and written channels.

– Identify guest needs and explain room types, rates, availability, guarantee and cancellation policies.

– Record special requests accurately and provide relevant property and service information.

– Support sales and revenue objectives while following approved reservation procedures and codes.

– Escalate complex cases and maintain the confidentiality and privacy of guest information.

– Communicate professionally and provide appropriate assistance to guests with accessibility needs.

– Work collaboratively, participate in training and meetings and follow quality standards.

– Observe fire, security, facilities, health and safety, payment and licensing procedures.

Requirements:

– Secondary-school diploma; a hotel-management qualification is an advantage.

– At least two years of hotel reservations experience.

– Very good command of English; Greek or Russian is an advantage.

– Strong communication and customer-service skills.

– Good Microsoft Office skills and experience with a hotel reservation system.

– Consistent customer-focused and team-oriented approach.

Only successful candidates will be contacted.

Job Tags: Αγγλικά, Ελληνικά, Κύπρος, Λεμεσός, Ρώσικα