Incident Management Specialist at Alpha.Jobs

Alpha.jobs, on behalf of its client and in cooperation with a licensed employment agency with license number 547, is looking for Incident Management Specialist.

Salary:

• €37,800–€49,200 per year

Employment type:

• Full-time

Work arrangement:

• Hybrid

Main duties:

• Coordinate significant production incidents from detection through resolution and run bridge calls with the relevant teams.
• Manage Jira tickets through their full lifecycle, following up outstanding work and keeping detailed incident records.
• Arrange post-incident reviews and work with Problem Management on root causes and recurring issues.
• Monitor production activities and assess how deployments and changes affect technical and business performance indicators.
• Work with team leads and managers on continuous improvements and collaborate with SRE and Service Desk on timely escalations.
• Send clear incident advisories and timely updates to senior management.
• Help define alert policies and rules in the event-management system.
• Coordinate major and minor investigations through Jira Service Management and provider ticketing tools.
• Deliver clear shift handovers and support team-lead administration, including shift-rotation planning.

Requirements:

• Degree in Computer Science or a related technical subject.
• At least three years in incident, change and problem management in complex international IT environments.
• Sound ITIL knowledge and understanding of end-to-end support practices.
• Proficiency with communication platforms such as Slack, Statuspage and Skype.
• Experience with incident-management systems and network, infrastructure or application monitoring tools.
• Strong written and verbal business communication.
• People-management and organisational skills.
• Critical thinking, sound judgement and the ability to make decisions under pressure.

Schedule:

• Shift handovers and support for shift-rotation planning are part of the role.

Benefits:

• Flexible, remote-friendly working environment.
• Professional growth and development opportunities.
• Work with international projects and teams.
• Collaborative, inclusive culture and access to modern technologies.

Only successful candidates will be contacted.

Job Tags: Κύπρος, Λεμεσός