Customer Support Engineer at Alpha.Jobs

Alpha.jobs, on behalf of its client and in cooperation with a licensed employment agency with license number 547, is looking for Customer Support Engineer.

Salary:

– €3,000–4,000 per month.

Employment type:

– Full-time, permanent, senior-level role.

Work arrangement:

– On-site in Limassol.

Main duties:

– Deliver high-quality B2B technical and functional support.

– Investigate client and internal issues, resolve them where possible and escalate when required.

– Coordinate with clients, internal teams and third parties through to resolution.

– Create and maintain internal and external documentation.

– Build strong knowledge of Forex operations and the supported trading platform.

Requirements:

– At least four years in technical support within brokerage or fintech.

– MT4/MT5 manager and administrator knowledge, including plugins and gateways.

– Familiarity with liquidity bridges such as oneZero, PrimeXM or Centroid.

– SQL troubleshooting skills plus operating-system and application support experience.

– Strong English, investigation, organisation and analytical ability.

– Willingness to join a 24/6 shift rotation after training.

– API integrations, FIX protocol and scripting are advantageous.

Schedule:

– Rotating shifts covering 24 hours a day, six days a week, including Saturday, after training.

Benefits:

– Private medical insurance and relocation/work-permit support where applicable.

– Baby bonus, birthday voucher, office refreshments and professional-growth opportunities.

Only successful candidates will be contacted.

Job Tags: Αγγλικά, Κύπρος, Λεμεσός