Our client, a dynamic and leading company in the Oil & Gas industry, is seeking a passionate and experienced Manager to lead its team and drive its success forward.
You will play a crucial role in overseeing the full cycle of customer operations across the zone (South Europe, Middle East, India and Africa), implementing strategic initiatives, and mentoring a talented team.
If you are a dynamic leader with a proven track record, excellent communication skills and a passion for innovation we want to hear from you!
The responsibilities of the Deputy Customer Operation & Service Manager include: Supervise the day-to-day back-office operations (order-to-cash) across all customers within the region.
Support and guide team, on complex orders /deliveries, customer issues, and claims resolution.
Monitor KPIs and ensure team targets are achieved in alignment with business expectations.
Serve as an escalation point for operational issues and customer relations Oversee accurate data maintenance and invoicing procedures, ensuring alignment with contracts and pricing agreements.
Validate pricing inputs, approve credit notes, and support the management of rebate accruals and commission reporting.
Ensure compliance with internal control policies, sanctions checks, and external regulatory standards.
Monitor inventory availability and forecast finished goods needs based on historical and contractual data.
Analyze performance metrics and contribute to operational improvement plans in coordination with Regional Manager.
Lead, train, and evaluate team of COS Officers, promoting a high-performance and customer-centric culture.
Conduct objective setting, appraisals, and contribute to recruitment and training initiatives.
Foster cross-functional collaboration and share best practices to drive efficiency and service excellence.

Job Tags: Αθήνα - Αττική

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