Senior Service Desk Analyst at Alpha.Jobs

Alpha.jobs, on behalf of its client and in cooperation with a licensed employment agency with license number 547, is looking for Senior Service Desk Analyst.

Salary:

• €23,400–€35,100 per year

Employment type:

• Full-time

Work arrangement:

• Hybrid

Main duties:

• Investigate escalated technical problems requiring advanced troubleshooting.
• Guide service-desk analysts and share technical knowledge and support practices.
• Own priority-incident resolution and coordinate with other IT teams.
• Maintain and improve support documentation and knowledge-base articles.
• Identify recurring issues and recommend process or tooling improvements.
• Track ticket metrics and contribute to service-desk performance reports.

Requirements:

• At least three years in a service desk or technical-support role.
• Strong hardware, software and network troubleshooting skills.
• Experience with ITSM tools such as ServiceNow or Jira Service Management.
• Excellent communication and customer-service skills.
• IT degree or equivalent practical experience.
• ITIL certification or equivalent service-management experience is advantageous.
• High-traffic, 24/7 operational support experience is advantageous.
• Remote-support and device-management familiarity is advantageous.

Benefits:

• Flexible, remote-friendly working environment.
• Professional growth and development opportunities.
• Work with international projects and teams.
• Collaborative, inclusive culture and access to modern technologies.

Only successful candidates will be contacted.

Job Tags: MS Office, Κύπρος, Λεμεσός