Senior Operations & Quality Assurance at Dart Recruitment

We are looking for a Senior Operations & Quality Assurance Executive to join a dynamic and growing team within the hospitality sector.

The successful candidate will be responsible for overseeing daily operations, quality standards and operational efficiency across multiple properties, ensuring consistently high levels of service and guest satisfaction.

KEY RESPONSIBILITIES

• Oversee daily operations and quality standards across properties throughout Cyprus.
• Ensure consistent levels of cleanliness, maintenance, property readiness and service quality.
• Coordinate property readiness, including cleaning, maintenance scheduling and pre-arrival inspections.
• Develop, implement and maintain detailed cleaning and quality assurance procedures.
• Conduct regular quality audits using digital checklists, photo verification and reporting tools.
• Coordinate and manage cleaning services, ensuring effective staff allocation and efficient property turnaround.
• Use Property Management Systems (PMS), scheduling platforms and digital reporting tools to monitor operations.
• Track occupancy, work orders, response times and overall operational performance.
• Identify recurring issues and work closely with Operations and Maintenance teams to ensure timely solutions.
• Analyse performance data and KPIs to continuously improve processes, reduce operational costs and enhance guest satisfaction.
• Introduce technology-driven solutions and automation to improve inspections, reporting and issue-resolution processes.
• Work closely with management to support business objectives, operational growth and consistent service standards.
• Perform other relevant duties as required.

REQUIREMENTS

• Previous experience in Hospitality Operations, Housekeeping Supervision or Quality Assurance.
• Experience in hotels or short-term rentals will be considered a strong advantage.
• Excellent command of Greek and English, both written and spoken.
• Strong knowledge of PMS, scheduling software and digital reporting tools.
• Excellent organisational and leadership skills.
• Strong attention to detail and a high sense of responsibility.
• Excellent communication, problem-solving and time-management skills.
• Ability to manage multiple tasks and priorities effectively.
• Strong commitment to maintaining high operational and service standards.
• Valid EU driving licence.

WORKING CONDITIONS & BENEFITS

• 6 working days per week / 1 day off.
• Working days may fall Monday to Sunday, depending on operational requirements.
• Flexible working hours, typically 09:30–17:30 or 10:30–18:30
• Gross monthly salary €1,800–€2,500, depending on skills and experience.
• 25 days annual leave.
• 5 days sick leave.
• 1 day birthday leave.
• Company car and fuel card for business use.
• Company mobile phone and SIM card.
• Company laptop.
• Company-sponsored events.
• Incentive schemes, including Refer a Friend bonus.
• Opportunities for career growth and professional development.

Last but not least, at Dart Recruitment we are by your side every step of the way, offering support, guidance and complete confidentiality throughout your career journey.

 

Job Tags: MS Office, Αγγλικά, Ελληνικά, Κύπρος, Πάφος