Salesforce Business Analyst at IC Markets (CY) Ltd

Join our dynamic team at IC Markets as a Salesforce Business Analyst and help shape the future of FinTech innovation. This full-time, on-site opportunity based in Limassol offers you the chance to make a real impact in a fast-paced and forward-thinking environment. Apply now and take the next step in your career with us!

Who We Are:

IC Markets, a global leader in trading with over 15 years of success, a strong international presence, and a team of skilled professionals, remains at the forefront of financial technology innovation. As an agile company that values growth and collaboration, we offer an exciting opportunity to be part of a dynamic industry where innovation meets excellence.

What You’ll Do:

We are looking for a Salesforce Business Analyst to play a key role in our transition from the legacy Back Office CRM to Salesforce CRM. The role will focus on analyzing existing processes, gathering business requirements, and ensuring a smooth migration of data, functionality, and workflows into Salesforce. The Salesforce Business Analyst will serve as the bridge between business stakeholders, IT, and the Salesforce implementation team, ensuring that the new CRM meets business needs and is adopted successfully across the organization.

What We’re Looking For:

1. Requirements Gathering & Migration Analysis

• Work with the Product Owner and the dev team to understand business needs and legacy CRM processes.
• Conduct workshops and interviews to gather requirements for Salesforce CRM.
• Map current state (legacy CRM) processes to future state (Salesforce CRM)
• Identify gaps, redundancies, and opportunities for process improvement.

2. Solution Design & Transition Support

• Collaborate with Salesforce Product Owner, Salesforce Architects, Admins, and Developers to design migration-friendly solutions.
• Define requirements for data migration, record sharing, and user access models.
• Ensure the Salesforce solution replicates necessary functionality from the legacy CRM while leveraging Salesforce best practices.
• Support change management and process optimization during the transition.

3. Documentation

• Document requirements, business processes, and data mapping from the legacy CRM to Salesforce.
• Maintain migration playbooks, process flowcharts, and knowledge base materials.
• Create training guides and user manuals for end-users transitioning to Salesforce.

4. Testing & Validation

• Define and execute test cases for migrated data, workflows, and integrations.
• Participate in system testing, UAT, and cutover validation.
• Ensure data accuracy, system stability, and compliance during migration.
• Log and track issues during migration, ensuring timely resolution.

5. Stakeholder Communication & Change Management

• Act as the liaison between business teams and technical teams during the transition.
• Communicate migration timelines, risks, and progress updates clearly.
• Organize stakeholder walkthroughs and ensure business buy-in on migrated processes.
• Support adoption through training sessions and user support.

Qualifications:

• Proven experience as a Salesforce Business Analyst (at least 1 year) – essential
• Experience in trading/financial services CRM environments – essential
• Salesforce Administrator or Business Analyst certification – essential
• Strong knowledge of at least one of the clouds: Salesforce Sales Cloud and Service Cloud
• Experience in data mapping, data migration, and process re-engineering.
• Familiarity with record-sharing models, user access requirements, and compliance constraints.
• Excellent documentation, analytical, and problem-solving skills.
• Strong communication and facilitation skills with the ability to engage non-technical stakeholders.

Working Schedule: Onsite Monday to Friday – 09:00 to 17:00

Why Join Us? Experience Rewards Beyond Just a Job! Because You Matter.

• Competitive Pay – We value you, not just your role. Our compensation reflects the skills and experience you bring to the table.
• Career Growth – Your journey is important. We’re here to support your development with ongoing learning and clear paths to advancement.
• Work-Life Balance – Time to rest is time to thrive. With 22 days of annual leave, your personal life is respected and prioritized.
• Wellness & Healthcare – Health comes first. Enjoy 12 paid sick days and full medical insurance coverage after 6 months—because your well-being is our priority.
• Future Security – We’re invested in your tomorrow. Access our provident fund after 6 months for peace of mind down the road.
• Snack Hub – We care about your daily comfort. Our fully stocked kitchen keeps you energized with fresh fruit, snacks, and beverages.
• Lunch on Us – Nourishment and connection matter. Enjoy a delicious daily lunch buffet with teammates.
• Paid Overtime – Your extra effort doesn’t go unnoticed. We recognize and reward the time you put in.
• Learning & Development – We believe in your potential. Dedicated budgets support your upskilling and curiosity.
• Referral Bonus – People matter here. Bring in great talent and get rewarded for growing our community.
• Team Spirit – Culture is everything. Join a team that celebrates together through events and team-building activities.
• Fitness & Recreation – Stay active and refreshed with access to gym facilities, organized sports, and relaxing spa treatments.
• Unwind Fridays – We’re human too. Enjoy a relaxed Friday drink with colleagues to close the week on a high note.

Our culture is built on empathy, respect, and trust, because at the heart of everything we do is you.

Your next big opportunity starts here!

• Apply now at icmarkets.bamboohr.com/careers and let’s build something incredible together!
• Thank you for your interest in joining IC Markets. Due to the high volume of applications, only candidates under consideration will be contacted. All applications are handled with the strictest confidentiality.

Job Tags: MS Office, Κύπρος, Λεμεσός