Reservations Officer at AYA Resort Ltd

Do you have a passion for customer service, attention to detail, and a talent for creating seamless guest experiences from the very first booking? We’re looking for a Reservations Officer who is organized, proactive, and dedicated to delivering exceptional service while maximizing guest satisfaction and revenue. 

Exciting things are happening as part of the All & More Hotels and Resorts family, AYA Resort are expanding their team – and we want YOU to be part of it!

 Job Responsibilities

• Handle accommodation reservations through telephone, email, online channels, travel agents, tour operators, and other reservation platforms.
• Process, amend, and cancel reservations accurately and efficiently within the Property Management System (PMS).
• Manage and coordinate Day Pass reservations, ensuring accurate bookings, payment verification, allocation, and communication with relevant departments.
• Respond promptly and professionally to guest enquiries regarding room availability, rates, facilities, services, promotions, day passes, and special packages.
• Maintain complete knowledge of room categories, resort facilities, restaurants, bars, pools, spa services, and all other amenities.
• Provide guests with detailed information regarding resort services to support informed booking decisions.
• Apply company pricing policies, promotional offers, and revenue management strategies when processing reservations.
• Maximize revenue through effective upselling and cross-selling of room categories, packages, day passes, and additional services.
• Ensure all guest profiles, preferences, and special requests are accurately recorded and maintained.
• Prepare reservation correspondence and confirmations in a timely manner.
• Coordinate with operational departments regarding guest arrivals, VIP bookings, group reservations, and special requests.
• Manage group reservations and rooming lists, ensuring accurate allocation and communication.
• Maintain accurate reservation records, filing systems, and associated documentation.
• Follow up on no-show reservations and ensure proper documentation and communication with guests or booking agents.
• Assist with the preparation of reservation, occupancy, and performance reports as required.
• Handle guest concerns relating to reservations professionally and ensure prompt resolution.
• Build and maintain strong relationships with travel agents, corporate clients, and business partners.
• Support Reception and other operational departments during periods of high demand when required.
• Ensure compliance with company policies, procedures, service standards, and Standard Operating Procedures (SOPs).
• Carry out any additional duties assigned by Management in line with operational requirements.

Requirements

• Diploma or Degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
• Previous experience in Reservations, Front Office, or Customer Service within the hospitality industry will be considered an advantage.
• Experience working with Property Management Systems (PMS) and online reservation platforms will be considered an advantage.
• Understanding of hotel revenue management principles and reservation procedures.
• Excellent telephone etiquette and guest communication skills.
• Strong organizational and administrative skills with exceptional attention to detail.
• Ability to prioritize tasks and manage multiple bookings simultaneously.
• Proficiency in MS Office applications.
• Excellent communication in Greek and English are essential.
• Flexibility to work weekends, and holidays as required.
• Applicants must hold EU nationality without the need for a visa sponsor.

What we offer

• All year round employment with a competitive gross salary depending on qualifications and experience:
• 40 hours per week (5 day work schedule) during the winter period with a gross monthly salary of €1,300 – €1,500
• 48 hours per week (6 day work schedule) during the summer period with an indicative gross monthly salary to €1,500 – €1,700.
• 22 days of annual leave per calendar year.
• 13th Salary.
• Referral Bonus as applicable.
• Meals during shifts for the operational months.
• Friendly, supportive team environment.
• Training and career development.

If you have a passion for delivering amazing guest experiences, we’d love to meet you! 

Join us and be part of something exceptional.

AYA Resort– Where Hospitality Meets Style. 

Job Tags: MS Office, Αγγλικά, Ελληνικά, Κύπρος