Reservations Manager at Dart Recruitment

On behalf of our client, a prestigious luxury hospitality group in Cyprus, Dart Recruitment is seeking to recruit an experienced Reservations Manager to lead the daily operations of the Reservations Department.

This is an excellent opportunity for a hospitality professional with strong leadership skills and extensive reservations experience to join a well-established luxury hotel environment where guest satisfaction, operational excellence, and revenue optimization are at the heart of the business.

Key Responsibilities

• Oversee the daily operation of the Reservations Department, ensuring smooth and efficient workflows.
• Lead, mentor, and support the Reservations team while maintaining exceptional service standards.
• Ensure all reservations, amendments, cancellations, and special requests are processed accurately and efficiently.
• Deliver an outstanding guest experience by providing professional and personalized communication.
• Monitor reservation accuracy, booking procedures, and system updates to maintain operational excellence.
• Maximize revenue opportunities through effective inventory management, upselling, and rate optimization.
• Work closely with Revenue Management, Front Office, Sales, and other operational departments.
• Handle complex reservation requests, guest concerns, and escalated issues with professionalism and efficiency.
• Assist with staff training, performance management, and continuous process improvements.
• Prepare operational reports and contribute to departmental planning and business objectives.
• Ensure all reservations activities comply with company policies and luxury hospitality standards.

Candidate Profile

• Minimum 7 years of experience in hotel reservations, preferably within a luxury or 5-star hotel environment.
• Previous experience in a supervisory or management role within Reservations.
• Excellent command of the English language; additional languages will be considered an advantage.
• Strong knowledge of hotel reservation systems, PMS, CRS, and booking platforms.
• Good understanding of revenue management, room inventory control, and pricing strategies.
• Excellent communication, leadership, and interpersonal skills.
• Strong organizational abilities with exceptional attention to detail.
• Ability to prioritize tasks and perform effectively in a fast-paced environment.
• Professional, customer-focused, and solution-oriented approach.
• High level of integrity, confidentiality, and teamwork.

What the Company Offers

• Gross Monthly Salary: €2,200 – €3,000
• 13th Salary.
• Provident Fund.
• Staff discounts across hospitality outlets.
• Complimentary meals during working hours.
• Employee recognition and reward programmes.
• Excellent work-life balance.
• Comprehensive onboarding and induction programme.
• Continuous training and professional development opportunities.
• Long-term career growth within an established hospitality group.
• Permanent full-time employment in a stable and professional working environment.

Last but not least, at Dart Recruitment we are by your side every step of the way, offering support, guidance and complete confidentiality throughout your career journey.

Job Tags: MS Office, Αγγλικά, Κύπρος, Πάφος