Reservations Agent at Dart Recruitment

On behalf of our client, a prestigious luxury hotel in Limassol, we are seeking to recruit a professional and customer-oriented Reservations Agent to join its Reservations team on a full-time, permanent basis.

This is an excellent opportunity for someone who enjoys communicating with guests, delivering exceptional service, and working in a dynamic hospitality environment where attention to detail and professionalism are highly valued.

Key Responsibilities

• Handle room reservations via phone, email, online booking channels, and travel partners.
• Process new bookings, amendments, cancellations, and special guest requests accurately.
• Provide guests with information regarding room types, rates, promotions, hotel facilities, and services.
• Ensure all reservations are entered correctly into the Property Management System (PMS).
• Maximize room revenue through upselling and cross-selling opportunities.
• Respond promptly and professionally to guest inquiries while delivering outstanding customer service.
• Coordinate closely with the Front Office, Sales, Revenue, and Housekeeping departments to ensure seamless guest experiences.
• Maintain accurate reservation records and guest profiles.
• Follow hotel policies, reservation procedures, and quality standards at all times.

Candidate Profile

• Previous experience in Reservations, Front Office, Guest Relations, or Customer Service within the hospitality industry.
• Excellent communication and interpersonal skills.
• Fluent in English (additional languages will be considered an advantage).
• Experience using hotel reservation systems (Opera PMS or similar) will be considered an advantage.
• Strong organizational skills with exceptional attention to detail.
• Ability to work efficiently under pressure while managing multiple tasks.
• Sales-oriented mindset with the ability to identify upselling opportunities.
• Professional appearance and positive attitude.
• EU citizenship or valid Cyprus work permit.

Benefits

• Competitive salary based on qualifications and experience.
• Permanent, full-time employment.
• Continuous training and professional development.
• Career progression opportunities within an established hospitality organization.
• Supportive and professional working environment.
• Staff benefits and employee discounts.

Last but not least, Dart Recruitment is committed to ensuring a smooth, confidential and professional recruitment process for every candidate.

Job Tags: MS Office, Αγγλικά, Κύπρος, Λεμεσός