Receptionist at Leonardo Hotels & Resorts Mediterranean

Leonardo Hotels & Resorts Mediterranean is committed to delivering outstanding guest experiences through quality service, professionalism, and a passion for hospitality. NALU Hotel in Latsi is seeking a friendly and professional Receptionist to provide exceptional service and ensure a smooth experience for guests during their stay.

Job Summary:

The Receptionist is responsible for managing front desk operations, assisting with arrivals and departures, handling guest inquiries, and maintaining a welcoming environment. This role supports the Head Receptionist and ensures high standards of guest service and operational efficiency.

Key Responsibilities:

• Apply arrivals and departures procedures, ensuring guests are checked in and out efficiently.
• Verify daily room allocations and report any pending arrivals or departures to the Head Receptionist.
• Maintain knowledge of hotel amenities, facilities, events, and local transport options to assist guests effectively.
• Conduct shift handovers, receiving updates from the previous shift and briefing the next.
• Check and manage the cash float accurately.
• Control reception area lighting and music to create a welcoming environment.
• Report pending repairs or damages to the Head Receptionist and escalate unresolved issues to Maintenance.
• Stay informed about exchange rates, weather forecasts, and availability of brochures and guest information.
• Monitor room availability to sell or upgrade rooms, maximizing average room rates.
• Issue and verify all departure invoices before presenting them to guests.
• Ensure the reception area is clean, organized, and professional at all times.
• Maintain both incident and daily logbooks.
• Follow hotel Health & Safety rules and GDPR requirements.
• Adhere to accident reporting procedures for guests and staff.
• Perform any other tasks assigned by management related to Front Office operations.

Skills & Qualifications:

• Pleasant and professional personality.
• Excellent command of English; additional languages are an advantage.
• Diploma from a recognized Hotel School or relevant experience in a similar role.
• Strong communication, organizational, and problem-solving skills.
• Ability to handle guest inquiries, complaints, and special requests effectively.
• Knowledge of front office procedures and hotel operations.
• Commitment to Health & Safety and GDPR compliance.

How to Apply:

Please submit your resume via direct application.

Job Tags: MS Office, Αγγλικά, Κύπρος, Πάφος