Receptionist at Leonardo Hotels & Resorts Mediterranean

Leonardo Hotels & Resorts Mediterranean is seeking a passionate and customer-focused Receptionist to join the Front Office team at Leonardo Cypria Bay Hotel.

Key Responsibilities

• Handle guest arrivals and departures in accordance with hotel procedures.
• Ensure all arriving guests are assigned their scheduled rooms on time.
• Monitor pending arrivals and departures and report any issues to the Head Receptionist.
• Provide guests with accurate information about hotel facilities, services, amenities, and scheduled events.
• Conduct proper handovers between shifts and maintain the reception cash float.
• Report maintenance issues and follow up on pending repairs.
• Stay updated on exchange rates, weather forecasts, and ensure guest information material is available.
• Promote room upgrades and maximise room revenue based on daily availability.
• Ensure compliance with GDPR requirements regarding the handling of guests’ personal data.

Qualifications & Skills

• Pleasant and professional personality with excellent communication skills.
• Excellent command of the English language. Knowledge of additional languages will be considered an advantage.
• Diploma from a Hotel School or previous experience in a similar Front Office position.
• Strong customer service orientation and ability to work as part of a team.
• Good organisational skills and attention to detail.

What We Offer

• A friendly and professional working environment.
• Opportunities for learning, development, and career progression.
• Competitive remuneration package based on qualifications and experience.
• Employee benefits within Leonardo Hotels & Resorts Mediterranean.

Job Tags: MS Office, Αγγλικά, Κύπρος, Πάφος