Junior IT Support Officer (Shift Rotation) at Alpha.Jobs

About HFM:

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Junior IT Support Officer (Shift Rotation) to join our dynamic team.

Your role at HFM:

• Monitor critical systems and respond to alerts in real-time.
• Log incidents, assess impact, and escalate based on severity and service criticality.
• Follow internal escalation policies and procedures and handle critical escalations efficiently.
• Track and report on KPIs related to incident volume, resolution time, and SLA compliance.
• Manage incident records, ensuring complete documentation of symptoms, actions taken, and resolution.
• Perform incident analysis and coordinate the creation of postmortem reports.
• Define and track action items for incident resolution and continuous improvement.
• Understand the structure and internal systems of a forex broker, including infrastructure, trading platforms, portals, and integrations.
• Work under defined SLAs and maintain high responsiveness to incidents.
• Participate in training across technical departments: Platform, Infra, DevOps, BI, Support.
• Identify and document recurring issues; propose automation and tooling enhancements.
• Develop a holistic view of operations and client interaction systems.
• Contribute to stability and resilience of core systems used across the company.

Requirements

What you bring:

• BSc/BA in Computer Science, Information Technology, or a related field.
• Willingness to work in a structured 24/7 shift environment, including weekends and nights.
• Graduate applications are welcomed.
• Eagerness to learn how real-time systems and global infrastructure support forex operations.
• Strong analytical and troubleshooting skills with attention to technical detail.
• Ability to follow escalation procedures and remain calm under pressure during incident handling.
• Interest in incident tracking, reporting, and continuous improvement through postmortem analysis.
• Familiarity with basic IT operations concepts: monitoring tools, SLAs, ticketing systems (e.g. Jira, Zendesk).
• Excellent written and verbal communication skills in English.
• A team player mindset with a proactive approach to learning and supporting others.

Applicants must be eligible or have legal authorization to work in the country where the position is based.

Benefits

By joining us, you can expect:

Attractive remuneration package

22 days of Annual Leave (reaching up to 30 days per year based on years’ service)

Friday afternoons off in Summer (July & August)

Birthdays are always a day off!

Referral Bonus – refer a candidate we would all enjoy to work with!!

Participation in the Company’s Medical Scheme from day one!

Participation in the Company’s Group Discount Scheme

Free Gym Membership (Larnaca)

Unlimited snacks, fruits and beverages

Complimentary periodic lunches at the office

Fun team-building activities & Corporate events

Lifelong Learning Allowance plus paid Educational Leave

Who is HFM?

Established Broker since 2010 | 60+ Industry Awards | over 3,500,000 Live Accounts | 300+ Employees Globally | 40+ Different Nationalities |

At HFM, our workforce is our biggest asset. For this reason, we reward our employees’ individual talent and skills, and encourage them to reach their full potential in an engaging workplace that fosters excellence.

Kick off an exceptional career with HFM and follow the path to success!

Sounds like you? Come and write the next chapter with us!

All applications will be treated as confidential.

HFM is an Equal Opportunity Employer.

Job Tags: Αγγλικά, Κύπρος, Λάρνακα