Junior IT Support Engineer

Looking for your first real step into IT? This is not a “reset passwords all day” job.
From your first weeks you will work with the same tools enterprise IT teams use every day – Active Directory, Microsoft 365, modern remote endpoint management and security dashboards monitored by a 24/7 Security Operations Center – with an experienced team behind you, guiding you as you grow.
Who we are ICAP Outsourcing Solutions is one of the leading B2B services providers in Greece, with more than 55 years of operation and offices in Greece and Serbia.
Our people deliver customer service and contact center operations, outsourcing and HR services, HR consulting and training, and claims management for major organizations.
They all rely on IT every minute of the day – so the work you do here is visible and makes a real difference.
What you will do – and learn Be the go-to person for your colleagues: solve everyday IT issues (Windows, hardware, accounts, printers, connectivity) remotely and on-site, starting at 1st level and taking on 2nd-level cases as your skills grow.
Take part in a large Windows 11 rollout: help deploy and set up hundreds of new devices across the organization – hands-on project experience most junior roles never offer.
Manage users and devices: on/off-board employees in Active Directory and Microsoft 365, maintain security groups, and provision or retire endpoints.
Work with professional tools: a cloud RMM platform, the Microsoft 365 admin centers, and security and monitoring dashboards (EDR, antivirus, network monitoring), in cooperation with our SOC partner.
Own your tickets: log, prioritize and follow each request through to resolution within agreed times, and check back with users to make sure everything works.
Keep the fleet healthy: monitor endpoint status and prepare a short weekly health report.

Job Tags: Windows, Αθήνα - Αττική, Η/Υ