Italian Speaking Customer Support Agent at Golden Careers Recruitment

Our client, a leading global financial services provider, is looking for a proactive and skilled Customer Support Agent to join their team. This full-time, office-based role involves supporting and maintaining relationships with Italian-speaking clients, delivering exceptional service, and ensuring a seamless customer experience.

Job Responsibilities

• Provide client support via phone, email, and chat, addressing inquiries and resolving issues.
• Handle requests such as account openings, data updates, and various transactions.
• Collaborate with internal departments (compliance, operations) to meet client needs.
• Promote products and services, identifying cross-selling opportunities.
• Update the CRM system with relevant client interactions and information.

Requirements

• A native Italian speaker with excellent communication skills.
• Customer-oriented mindset and strong problem-solving skills.
• Passionate about IT and possesses strong computer skills.
• Experience in a customer service or customer relations role is a plus.
• Good organizational skills and ability to multitask.
• Team player with the ability to work independently.

What we offer: 

• Competitive salary and benefits package.
• Continuous training and professional growth opportunities within a dynamic, global company.
• A supportive and collaborative work environment that values diversity and inclusion.

Job Tags: MS Office, Ιταλικά, Κύπρος, Λεμεσός