IT Support & System Administrator at D.E. Lavoro Agency Ltd

We are partnering with a rapidly growing international brokerage firm headquartered in Limassol, operating within the global financial services sector. The company is built on the principle that strong people and strong systems drive strong performance, with a continuous focus on maintaining a reliable, secure, and high-performing technology environment that supports business operations across multiple teams and regions.

As the organisation continues to expand, they are seeking a proactive and technically skilled IT Support & System Administrator to join their IT team. This role plays a key part in ensuring the smooth operation of internal systems, supporting end-users, and maintaining a secure and efficient IT infrastructure across the business.

 

Key Responsibilities

IT Infrastructure & Asset Management

• Maintain and support company IT equipment including laptops, desktops, peripherals, and network devices
• Manage IT inventory, ensuring accurate tracking of hardware and software assets
• Configure, deploy, and maintain devices for new and existing employees to support seamless onboarding and offboarding processes

Systems Administration

• Administer domain environments including user accounts, permissions, and group policies
• Manage corporate email and collaboration platforms such as Microsoft 365 or Google Workspace
• Perform regular system updates, backups, and maintenance to ensure stability, security, and data integrity

Application & CRM Support

• Provide administration and technical support for CRM systems and other business-critical applications
• Collaborate with internal teams to resolve system-related issues and improve application performance

IT Support

• Deliver responsive first- and second-line IT support to internal users across hardware, software, and network issues
• Troubleshoot incidents, identify root causes, and escalate where necessary
• Guide users on IT best practices and cybersecurity awareness

Security & Compliance

• Ensure IT operations comply with internal policies and industry regulatory standards
• Monitor systems for potential security risks and support implementation of preventative measures

Documentation & Reporting

• Maintain clear and up-to-date IT documentation, including system configurations and user guides
• Support reporting on IT incidents, asset management, and operational performance

Candidate Profile:

Essential Requirements

• Proven experience in IT support, system administration, or similar technical roles
• Strong knowledge of Windows environments, Active Directory, and Group Policies
• Experience administering Microsoft 365 or Google Workspace
• Hands-on experience supporting CRM systems or enterprise applications
• Strong troubleshooting and analytical skills
• Good communication and interpersonal abilities
• Degree in IT, Computer Science, or equivalent practical experience

Nice to Have

• Experience with IT ticketing systems (e.g., Jira, Zendesk)
• Familiarity with virtualization technologies (VMware, Hyper-V)
• Basic understanding of cloud platforms (AWS or Azure)
• Awareness of cybersecurity principles and best practices
• Relevant certifications (CompTIA, Microsoft, Cisco, etc.)

What We Offer

• Competitive salary based on experience
• Performance-based bonus scheme
• Continuous learning and professional development opportunities
• Supportive, collaborative, and forward-thinking working environment
• 22 days annual leave
• Private medical insurance from day one
• Gym membership subsidy
• Complimentary office refreshments including fruits and beverages

Job Tags: Κύπρος, Λεμεσός