Incident & Problem Management Hub Lead at Alpha.Jobs

Alpha.jobs, on behalf of its client and in cooperation with a licensed employment agency with license number 547, is looking for Incident & Problem Management Hub Lead.

Salary:

• €52,800–€79,200 per year

Employment type:

• Full-time

Work arrangement:

• On-site

Main duties:

• Lead a global incident-management team supporting continuous 24/7 operations.
• Run P1 and P2 incident bridges, maintain escalation paths and ensure clear operational handovers and on-call coverage.
• Own incident processes, service-level targets, tooling and stakeholder communications, including updates for senior leadership.
• Facilitate blameless post-incident reviews and ensure corrective actions are assigned and completed.
• Coordinate with change management and the change advisory board to reduce operational risk.
• Analyse recurring issues and performance trends to improve mean time to resolution and service reliability.

Requirements:

• At least 5 years of incident-management experience, including at least 2 years in a team-lead role.
• Strong ITIL v4 knowledge and experience with Jira Service Management or ServiceNow.
• Ability to lead high-severity incidents calmly and communicate with technical teams, suppliers and executive stakeholders.
• Readiness to support rotating and on-call coverage.
• ITIL Practitioner or Managing Professional certification is advantageous.
• Experience in iGaming, fintech, e-commerce, site reliability engineering, service-level objectives or observability is beneficial.

Schedule:

• Global 24/7 operating environment with rotating and on-call coverage.

Benefits:

• Competitive compensation package.
• Flexible and remote-friendly working environment.
• Professional-development and career-growth opportunities.
• Exposure to international projects and modern technology.
• Collaborative and inclusive team culture.

Only successful candidates will be contacted.

Job Tags: e-commerce, Κύπρος, Λεμεσός