Help Desk Consultant at Alpha.Jobs

We are looking for a Help Desk Consultant to join our centralised User Help Desk team for one of our key government projects. You will be providing first level support to all system users over the phone, troubleshooting problems and advising on the appropriate action.

Responsibilities

• Log all help desk interactions on case management system
• Respond to requests for technical assistance
• Diagnose and resolve standard tier 1 issues e.g. user permissions/access, password reset, system navigation
• Advise user on appropriate action
• Conduct initial analysis of all reported system issues
• Follow standard help desk procedures
• Identify and escalate situations requiring urgent attention (e.g. partial/full system down, major functionalities malfunction, UI malfunction)
• Stay updated with system information, changes and updates.

Qualifications

• University/ College degree or experience in a helpdesk customer service role
• Knowledge of computer software systems, including databases, office applications, and operating systems would be considered an advantage
• Excellent knowledge of both English and Greek

Skills & Competencies

• Knowledge of MS Office (Word, Excel, Outlook, PowerPoint, Project)
• Excellent reporting skills
• Excellent customer service skills
• Excellent analytical and diagnostic skills
• Excellent communication and interpersonal skills
• Excellent problem solving and troubleshooting skill

Job Tags: MS Office, Outlook, Αγγλικά, Ελληνικά, Κύπρος, Λευκωσία