Welcome to Domes!
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Rhodes, Cyclades, Athens, Portugal & Spain, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success.
We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance.
Teamwork, integrity and career development are only some of the reasons that close to 2500 employees, each year, trust their future with us.
Domes Aulus Zante We are currently hiring for our 5* resort Domes Aulus Zante, an ultimate luxury experience, located in Zante.
Guest Relations Supervisor The Role: The Guest Relations Supervisor at Domes Resorts is responsible for ensuring exceptional guest experience by overseeing the guest relations team and managing guest interactions.
This role involves enhancing guest satisfaction through personalized service, addressing concerns, and fostering a welcoming atmosphere.
The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for hospitality.
Some of the responsibilities you will be entrusted with: Develop strategies to boost guest satisfaction and loyalty.
Resolve guest inquiries and complaints promptly and effectively.
Ensure personalized service across all guest touchpoints.
Train, supervise, and mentor the Guest Relations team.
Conduct performance evaluations and provide constructive feedback.
Foster a positive, high-standard team culture.
Liaise with departments (housekeeping, maintenance, F&B) to fulfill guest requests.
Communicate guest preferences to relevant teams.
Prepare reports on guest satisfaction and departmental performance.
Upsell room upgrades and hotel facilities (restaurants, bar, spa).
Maintain accurate guest records in the hotel management system.
Support development of guest service policies and procedures.