Guest Experience Officer at Mavromatis Employment Bureau Ltd

The Role – Principal Responsibilities

• Coordinate bookings for excursions, ensuring availability, accurate guest details, and timely

confirmations.

• Liaise with local tour providers to confirm schedules, pickup times, and any special guest

requirements.

• Ensure smooth guest participation in excursions by managing logistics such as meeting points,

transportation, and timing.

• Handle last-minute changes or cancellations, offering alternatives and maintaining guest

satisfaction.

• Assist with special requests, such as private tours, accessibility needs, or multilingual guides.

• Maintain up-to-date knowledge of all available tours, seasonal offerings, and local attractions.

Essential Skills, Competencies and Qualities

• Ability to manage multiple tasks and work within specific guidelines.

• Strong organizational, time management, and problem-solving skills.

• Professional telephone manner.

• Trustworthy, honest, and committed, with the ability to work under pressure.

• Capable of working independently and as part of a team.

Qualifications

• Minimum of a High School diploma is required, further education, particularly in tourism, would be

considered an advantage.

• Excellent command of the English language (both verbal and written). Proficiency in additional

languages is advantageous.

• Experience in a similar role within the travel & tourism industry shall be considered an advantage.

Remuneration

A competitive remuneration package will be offered to the successful applicant based on his/her

qualifications and experience.

Job Tags: Larnaka, MS Office, Αγγλικά, Κύπρος