Funding Support Specialist at Alpha.Jobs

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Funding Support Specialist to join our growing and dynamic customer support team!

Job Description:

• Communicate with clients via email to assist with rejected withdrawal requests and provide necessary guidance.
• Offer detailed explanations and solutions to support through teams regarding client withdrawal issues.
• Investigate and resolve payment processing discrepancies by coordinating with internal departments.
• Monitor and analyze withdrawal trends to identify recurring issues and suggest process improvements.
• Ensure compliance with company policies and financial regulations while handling withdrawal-related concerns.
• Assist in training and mentoring future junior team members, providing guidance on best practices for handling funding-related issues.
• Complete any other tasks that may arise from time to time by the Departmental Head
• Implementation of the Internal Regulations and procedures of the Company
• In addition to these duties the Employee may from time to time be required to undertake additional or other duties within his/her capacity as necessary to meet the needs of the Employer’s business

Job Requirements:

• Business fluency in English
• Previous relevant experience (6 months-2 years) in online customer support (emails/live chat) or a similar role
• Experience and knowledge of using Microsoft Office/Outlook
• University Degree in Business Administration/Accounting/ Finance/ Economics or a relevant degree
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and priority handling
• Attention to detail
• Initiative to find answers to new questions
• Ability to diagnose and resolve problems

Remuneration and Benefits

We invest in your well-being, career growth, and the moments that matter, both in and out of work.

• Competitive Salary based on your experience and qualifications
• Private Medical Insurance Plan to support your health
• Daily Homemade Lunches provided at our Limassol office (no employee cost)
• On-Site Cafeteria in Limassol with fresh snacks, cakes, and beverages
• Free On-Site Parking available
• Early leave Benefit & Hybrid Work Model to support your work-life balance
• Team Building Activities and regular Corporate Events
• Corporate Discount Card offering special rates at a wide range of retail stores, universities, gyms, water park and more
• Participation in the Company’s Pension Plan for long-term financial planning
• Birthday gifts to celebrate your special day
• Long-Term Appreciation Rewards team members reaching key milestones enjoy enhanced benefits
• Career Growth Opportunities and continuous personal and professional development

Working Hours:

• 8:00-17:00 / 09:00-18:00 (Monday-Friday)

Employment Conditions: Full Time

Job Location: Limassol, Cyprus

Job Tags: MS Office, Outlook, Αγγλικά, Κύπρος, Λεμεσός