Job Title : Front office Supervisor Location: On site Job Type: Seasonal Company Description : At Miraggio Thermal Spa Resort, we believe in creating exceptional guest experiences while fostering growth and innovation.
We are currently seeking a dedicated and enthusiastic Front Office Supervisor to support and inspire our Front Office team, ensuring smooth operations and high service standards.
Job Role: As a Front Office Supervisor at Miraggio Thermal Spa Resort you will be responsible for overseeing the daily operations of the front desk and ensuring a seamless and exceptional experience for our guests.
Your leadership and problem-solving skills will play a pivotal role in maintaining high service standards, managing the front office team, and providing excellent guest service.
Key Responsibilities: Team Leaders hi p : Supervise, train, and motivate the front office staff, ensuring they provide outstanding guest service, and meet performance goals and standards Guest Services: Lead by example in delivering exceptional guest services, handling check-in, check-out, reservations, and guest inquiries efficiently and professionally Shift Management: Oversee daily operations by managing staff schedules, ensuring coverage, and coordinating shift changes.
Maintain a well-organized and efficient front desk operation Guest Issues Resolution: Address and resolve guest concerns, complaints, or special requests promptly and professionally, finding appropriate solutions while adhering to hotel policies Cash Handling : Oversee financial transactions, ensuring accuracy, compliance, and proper cash balancing at the end of each shift Training and Development: Provide ongoing training and support to front office staff, ensuring they are well-informed and capable of handling guest inquiries and challenges effectively Report Preparation : Assist in preparing daily reports, occupancy forecasts, and financial summaries.
Maintain accurate records Collaboration: Foster effective communication and collaboration between the front office team and other hotel departments, such as housekeeping, maintenance, and food and beverage, to enhance guest experiences Safety and Security: Uphold the hotel’s safety and security protocols, ensuring the well-being of guests and staff Front Desk Maintenance : Ensure the front desk area is clean, organized, and equipped with necessary supplies, brochures, and information for guests

Job Tags: Χαλκιδική

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