Front Desk Agent at Parklane Resort & Spa

About the Role

Responsible for facilitating service to the guests to set standards, in line with company and hotel policy.

 

Key Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
•  Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
•  Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
•  Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Cash guests’ personal checks and traveller’s checks.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to accounting specifications.
• Follow all company safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures.
•  Ensure uniform and personal appearance are clean and professional.
•  Maintain confidentiality of proprietary information.
• Protect company assets.
•  Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language and Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
•  Stand, sit, or walk for an extended period.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

 

Requirements

• High school graduate or equivalent. (Degree in hotel management is a plus)
• 2+ years’ Front desk experience in the Hospitality Industry in 4- or 5-star Hotels
• Excellent Knowledge of English Language (Greek & Russian Language is a plus)
• Excellent Communication Skills
• Physically agile and able to stand for extended periods
• Pleasant Personality
•  Knowledge of Hotel Property Management Software
•  Customer-centric

 

Benefits

 

Rewarding Compensation

·        Attractive remuneration package, reflecting your expertise and talent

·        13th salary and 14th salary (20% of monthly salary) after 10 months of continuous employment

·        Provident Fund contributions to safeguard your future

·        Additional premiums for overtime, Sundays, split-shifts, night shifts, and public holidays

·        Recognition programs such as Star of the Month and Employee of the Year

·        Referral bonuses for introducing future hospitality stars

 

Growth & Excellence

·        Tailored training and continuous development programs to polish your skills

·        Inspiring opportunities to advance your career in the world of hospitality

 

A Vibrant, Multicultural Experience

·        Be part of a dynamic, diverse team where every culture and contribution shines

·        Memorable annual celebrations and team bonding events designed to bring colleagues together in true hospitality spirit

 

Gourmet Perks & Lifestyle

·        Complimentary daily breakfast buffet and freshly prepared meals during your shift

·        Exclusive access to our company discount card with savings on premium services

 

Security & Wellbeing

·        Heartfelt recognition of life’s important milestones, with thoughtful gifts to celebrate weddings, the arrival of a new child and retirement

·        Commitment to your mental wellbeing, with on-site psychologist sessions at our hotel and two fully paid private sessions annually

 

 

Ready to take the next step in your career? Send your CV to recruitments@parklanecyprus.com . We look forward to learning more about you.

All applicants will be treated with strict confidentiality.

Kindly note that only shortlisted applicants will be contacted

 

Job Tags: MS Office, Αγγλικά, Ελληνικά, Κύπρος, Λεμεσός, Πολωνικά, Ρώσικα