French-speaking Office & Operations Manager at XYZ Ltd

We are a Belgian-owned energy audit company opening an office in Paphos. We are looking for someone who can run the business day to day, independently. This is not an assistant role: after training, the office is yours.

YOUR RESPONSIBILITIES

Clients & sales

• Handle all phone contact with our French-speaking clients in Belgium: following up on leads, taking orders, booking appointments
• Client relations from first call to closed file: follow-ups, questions, complaints
• Manage the CRM: leads, client files, scheduling

Administration & finance

• Manage the company mailboxes (admin, info, clients) – nothing left unanswered
• Invoicing, checking incoming invoices, payment follow-up and collection of unpaid invoices
• Day-to-day contact with our accountant in Belgium: monthly documents, questions, checks
• Bookkeeping preparation for both entities, in coordination with the accountants in Belgium and Cyprus
• General administration: documents, contracts, reporting to management

People

• HR administration for employees and subcontractors: contracts, planning, timesheets, day-to-day questions
• Coordinate the field surveyors’ schedules with client appointments

YOUR PROFILE

• Native-level French is essential: you will be on the phone with Belgian clients and our Belgian accountant every day
• Working English for local administration
• Proven experience running an office or small business autonomously – references required
• Comfortable with numbers: invoicing, payment tracking, basic accounting
• Able to learn a technical subject (Belgian energy certification) well enough to explain it simply to clients on the phone
• Ready to master the Belgian regional regulations step by step: PEB certificates and home energy audits in Wallonia and Brussels first, then the Flemish EPC
• Organised, reliable, able to make decisions without daily supervision
• Based in or near Paphos

WE OFFER

• EUR 1,850-2,500 gross/month depending on experience
• Full-time, permanent position, office in Paphos
• Full training on the Belgian energy certification market (PEB certificates and energy audits) and on our tools – no prior knowledge of the sector required
• Two months of hands-on onboarding working directly with the owner, then continuous support – you run the office, but you are never left alone
• As the business grows, the hiring of an assistant to support you is planned – you will build your own team
• A real key role in a growing company: the office is yours to run

TO APPLY

Send your CV by email, together with a short audio recording (about 1 minute, in French, made with your phone) introducing yourself and telling us why this role is for you. The phone is at the heart of this job, so we listen to every audio with real attention – it is the best way for us to meet you, and applications without it cannot be considered. The first interview is by phone, in French.

Job Tags: Αγγλικά, Γαλλικά, Κύπρος, Πάφος, Φλαμανδικά