Customer Support Supervisor at Alpha.Jobs

IronFX is a leading global online broker specializing in Forex, CFDs, Commodities and Spot Metals since 2010. IronFX is operating under of multiple of reputable licenses and offices around the world.

We’re currently seeking for a Customer Support Supervisor to lead our growing team.

You’ll oversee daily operations, mentor team members, and ensure exceptional client service across email and live chat. If you’re a proactive leader passionate about people’s service, shape the future of our customer experience.

Job Description:

• Supervise and monitor the performance of the customer support team and oversee their day-to-day operation (via email, and live chat)
• Delegate tasks and set deadlines to the customer support team
• Provide training to new and existing employees
• Resolve client queries and provide support when required
• Be the liaison between client’s requests, customer service and back-office operations
• Ensure that all client’s requests are processed on time with no delay
• Draft, monitor daily reports and complete tasks assigned to them by the Head of Department or Management at a high level
• In addition to these duties the Employee may from time to time be required to undertake additional or other duties within his/her capacity as necessary to meet the needs of the Employer’s business.

Person Specification:

• Minimum of 4-5 years’ experience in customer support, with at least 1 year in a supervisory or team lead role.
• Previous experience in managing email and live chat support channels is highly desirable.
• Strong knowledge of customer support tools (LiveChat, Jira, Freshdesk Ticketing) and MS Office.
• Strong empathy and active listening skills, ensuring customer concerns are understood and addressed as well as the ability to handle conflict with professionalism.
• Proven ability to lead, coach, and train a team effectively obtaining a proactive, solutions-oriented mindset.
• Excellent communication skills with the ability to build trust and maintain positive relationships with clients and colleagues.
• Exceptional organizational skills with the ability to delegate, set deadlines, and monitor performance.
• Professional, detail-oriented, and adaptable to additional duties as required

Remuneration & Benefits

• Competitive Salary based on your experience and qualifications
• Private Medical Insurance Plan to support your health
• Daily Homemade Lunches provided at our Limassol office
• On-Site Cafeteria in Limassol with fresh snacks, cakes, and beverages
• Free On-Site Parking available at both Limassol and Nicosia premises
• Early leave Benefit & Hybrid Work Model to support your work-life balance
• Team Building Activities and regular Corporate Events
• Corporate Discount Card offering special rates at a wide range of retail stores, universities, gyms, water park and more
• Birthday gifts to celebrate your special day
• Long-Term Appreciation Rewards team members reaching key milestones enjoy enhanced benefits
• Career Growth Opportunities and continuous personal and professional development

We invest in your well-being, career growth, and the moments that matter, both in and out of work.

Location: Headquarters in Limassol, Cyprus

Employment Type: Full time

If you match the above criteria, apply here or forward your CV to hr@ironfx.com

Job Tags: MS Office, Κύπρος, Λεμεσός