Customer Support Officer (English speaking) at Alpha.Jobs

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer to join our growing and dynamic and growing customer support team!

Job Description:

• Provide support to customers via live chat, email and/or telephone
• Resolve client queries and provide support when required
• Be the liaison between client’s requests, customer service and back office operations
• Offer support to the Business Development Managers
• Ensure that all client’s requests are processed on time with no delays
• Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
• Promote the Company’s services
• Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level

Job Requirements:

• Business fluency in English
• Previous relevant experience (6 months-2 years) in online customer support (emails/live chat) or a similar role is a must
• Experience and knowledge of using Microsoft Office/Outlook is a must
• University Degree in Business Administration or a relevant degree
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and priority handling
• Attention to detail
• Initiative to find answers to new questions
• Ability to diagnose and resolve problems

Remuneration and Benefits

We invest in your well-being, career growth, and the moments that matter, both in and out of work.

• Competitive Salary based on your experience and qualifications
• Private Medical Insurance Plan to support your health
• Daily Homemade Lunches provided at our Limassol office (no employee cost)
• On-Site Cafeteria in Limassol with fresh snacks, cakes, and beverages
• Free On-Site Parking available
• Early leave Benefit & Hybrid Work Model to support your work-life balance
• Team Building Activities and regular Corporate Events
• Corporate Discount Card offering special rates at a wide range of retail stores, universities, gyms, water park and more
• Participation in the Company’s Pension Plan for long-term financial planning
• Birthday gifts to celebrate your special day
• Long-Term Appreciation Rewards team members reaching key milestones enjoy enhanced benefits
• Career Growth Opportunities and continuous personal and professional development

Working Hours:

• Monday-Friday; 9-hour shifts including1 hour lunch break (on a weekly rotation); between 07:00-22:00 Cyprus time
• 1 week night shift, once per month
• Twice-a-year (for the duration of 1 month) working hours will be as follows; Saturday-Wednesday (Thursday & Friday off); 12:00-20:00 Cyprus time

Job Tags: MS Office, Outlook, Αγγλικά, Κύπρος, Λεμεσός