Customer Support Agent with Arabic at Salve.Lab

Position: Customer Support Agent

Location: Limassol, Cyprus

Work Model: On-site

Salary: Base Salary

Duties and Responsibilities:

• Handle company chats, emails, and calls efficiently
• Identify customer needs and deliver satisfaction
• Manage inquiries from new leads and clients via phone, chat, email, and portal
• Provide timely support to leads and clients
• Update CRM with records of all interactions and actions
• Collaborate with other departments by assigning tasks for complex client issues
• Follow up with clients, schedule callbacks, and ensure high satisfaction
• Work effectively both independently and in teams
• Adhere to established processes and procedures

Requirements:

• Demonstrated experience in customer support
• Forex and financial markets background is advantageous
• Native or fluent Arabic and English (minimum B2 level), spoken and written
• Skilled in Microsoft Office (Word, Excel, Outlook)
• Strong phone handling and active listening abilities
• Capacity to thrive under pressure and meet deadlines
• Outstanding communication and presentation skills
• Flexibility for rotating weekly shifts (morning, afternoon, night)

Benefits:

• Medical insurance coverage
• Provident fund contributions
• Company group discount program
• Complimentary parking
• On-site fitness room with classes
• Contemporary workspace in central Limassol near the highway
• Supportive multinational team environment
• Career development and learning opportunities

We are committed to building a diverse and inclusive workplace. We welcome applications from people of all backgrounds and identities. Applications will be assessed on skills, experience and potential to succeed in this role.

Job Tags: MS Office, Outlook, Αγγλικά, Κύπρος, Λεμεσός