Customer Support Agent (French Native) at Golden Careers Recruitment

Our client, a leading global financial services provider, is looking for a proactive and skilled Customer Support Agent to join their team. This full-time, office-based role involves supporting and maintaining relationships with French-speaking clients, delivering exceptional service, and ensuring a seamless customer experience.

Job Responsibilities

•  Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.
• Deliver excellent customer service and ensure a positive customer experience.
• Process customer requests, such as opening new accounts, updating personal information, and handling transactions.
• Identify and pursue sales opportunities and cross-selling within the existing customer base.
• Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues. Record customer interactions and maintain relevant information in the customer system.
• Proactively communicate with customers about new products, services, and promotions.

Requirements

• Native speaker with excellent communication skills, both written and verbal.
• Customer-oriented mindset and strong problem-solving skills.
• Passionate about IT and possesses strong computer skills.
• Experience in a customer service or customer relations role is a plus.
• Experience in the financial sector and knowledge of investment products is a bonus.
• Good organizational skills and ability to multitask.
• Team player with the ability to work independently.

  What we offer:

• Competitive salary and benefits package.
•  Opportunities for professional growth and development within a dynamic, global company.
•  A supportive and collaborative work environment that values diversity and inclusion.
• Access to advanced tools and resources to excel in your role

Job Tags: MS Office, Γαλλικά, Κύπρος, Λεμεσός