Customer Service Officer at Alpha.Jobs

About Unlimit

Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 400 employees, that offers a large portfolio of financial services – from acquiring (payment processing) to banking and banking as a service. Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the ever-changing financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can already take advantage.

About The Job

A Customer Service Officer is responsible for overseeing and managing the processing of payments in an organisation. This role involves a combination of financial oversight, compliance, and administrative duties.

Responsibilities:

• Review and Approval of Payments: Examining and approving incoming, outgoing and internal payments, ensuring they are accurate and comply with company policies and procedures
• Compliance and Verification: Ensuring all transactions comply with banking regulations and internal policies. This includes verifying customer identities, monitoring transactions for suspicious activities, and adhering to anti-money laundering (AML) and know-your-customer (KYC) guidelines
• Transaction Analysis: Analyzing payment transactions for accuracy, authenticity, and legitimacy. Identifying and resolving discrepancies or irregularities in payment requests
• Financial Records Management: Maintaining accurate and up-to-date records of all payment transactions. This includes documenting approvals, denials, and reasons for any discrepancies
• Coordination with Other Departments: Collaborating with various departments, such as Accounting, Finance, and Anti-Money Laundering, Customer Relationships to ensure a seamless payment process
• Process Improvement: Identifying opportunities to improve payment processes, enhance efficiency, reduce errors, and mitigate risks.
• Reporting: Preparing reports on payment activities, trends, and compliance issues for management and other stakeholders
• Customer Service and Support: Providing assistance and support to internal and external stakeholders regarding payment queries and issues
• Technology and Systems Management: Utilising and managing payment processing systems and software. Keeping abreast of new technologies and system upgrades that can improve payment processes
• Training and Guidance: Offering training and guidance to other staff members on internal payment policies and procedures

Requirements:

• At least 3 years of experience working in payments;
• Strong analytic skills and advanced Excel experience
• Ability to anticipate problems, opportunities, and the initiative to pursue solutions;
• Excellent payment investigation skills;
• Extremely detail-oriented, organised and have the ability to multi-task;
• Able to work in an independent way, while at the same time being a strong collaborator, connecting with colleagues and sharing ideas to improve effective teamwork;
• Self-starter who enjoys a fast-paced environment;
• Analytical skills to identify and assess potential fraud and compliance issues and ability to escalate when appropriate;
• Ability to work in a high-paced environment
• A good command of written and spoken English and Russian and other languages are an asset

We offer:

• Attractive monthly salary paid in line with experience
• Vacation, sick, and paid holidays
• Full-time: 5/2 (Saturday and Sunday days off)
• A team of top international professionals to learn from
• Multicultural working environment

Join Unlimit Team now!

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Job Tags: MS Office, Αγγλικά, Κύπρος, Λεμεσός, Ρώσικα