We’re looking for a Customer Experience (CX) Manager to lead our customer-focused initiatives, ensuring every interaction reflects our commitment to quality, care, and innovation.

Location: Nicosia – Head Office

Employment Type: Full-time

Responsibilities:

  • Provide guidance and training to in-store teams and the Customer Service department.
  • Manage and resolve customer issues and complaints with empathy and efficiency.
  • Collect and analyze customer feedback to enhance the overall experience.
  • Develop and deliver CX training programs to promote a customer-centric culture.
  • Review and update company policies to enhance the overall experience.
  • Track and analyze CX performance metrics such as NPS, providing actionable insights to leadership.

Requirements:

  • Proven experience in Customer Experience, CRM, or Customer Service Management, ideally in retail or hospitality
  • Strong knowledge of CRM systems and loyalty programs
  • Excellent data analysis, problem-solving, and strategic thinking skills
  • A customer-first mindset with the ability to inspire others
  • Fluency in Greek and English
  • Bachelor’s degree in Business, Marketing, or a related field is considered an asset.

What we offer:

  • Up to 24 working days of Annual Leave, directly paid from the Company
  • 13th salary
  • Medical Insurance plan – 50% company contribution, with no geographic restriction (Voluntary after 3 months of employment)
  • Pension Insurance Plan (Voluntary after 6 months of employment)
  • 20% employee discount at Alphamega Cafeterias & BEAN BAR
  • 10% employee discount shopping at Alphamega Hypermarkets
  • Free Dietetics and Nutrition Counseling Services by our Clinical Nutritionist
  • Providing health assistance by the Company’s Accredited Doctor and psychological group support when needed
  • Scholarships at Specific Universities or Higher Education, for diplomas, Bachelor or Master’s Degree

 All applications will be treated with strict confidentiality.

Apply now via: https://www.alphamega.com.cy/en/join-us by choosing the code CX1125

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