Our client is seeking a proactive and detail-oriented Compliance Officer / Complaints Handler to join their dynamic team. The successful candidate will play a key role in ensuring the company operates in full compliance with local and international regulatory requirements (primarily CySEC regulations) and will be responsible for managing and resolving client complaints in a timely and professional manner.

Job Responsibilities

  • Monitor and ensure ongoing compliance with CySEC regulations, MiFID II, AML directives, and other applicable laws.
  • Draft, update, and implement internal compliance policies and procedures.
  • Perform regular internal audits and risk assessments to identify potential compliance risks.
  • Submit regulatory reports to CySEC and other relevant bodies in a timely manner (e.g., EMIR, TRS, AMLCO reporting).
  • Stay current on regulatory changes and communicate updates to relevant departments.
  • Support in preparing the Annual Compliance Report, Risk-Based Approach (RBA), and other regulatory documents.

Requirements

  • Act as the primary point of contact for receiving, logging, and investigating customer complaints.
  • Ensure complaints are acknowledged and resolved in line with regulatory deadlines and company procedures.
  • Maintain and update the Complaints Register as per CySEC guidelines.
  • Conduct root cause analysis and liaise with internal departments (e.g., Customer Support, Trading, Legal) to gather facts and resolve issues.
  • Draft formal responses to clients and handle correspondence with CySEC or the Financial Ombudsman where necessary.
  • Identify recurring issues and recommend improvements to systems or processes.

Qualifications and Experience:

  • University degree in Law, Finance, Business, or a related field.
  • Minimum 2–3 years of experience in a Compliance, Legal, or Complaints
  • Handling role within an investment firm, ideally in the FX/CFD sector.
  • Experience handling customer complaints in a regulated environment.
  • Fluency in English (written and spoken);

Key Skills:

  • Excellent attention to detail and analytical thinking.
  • Strong communication and drafting skills.
  • Ability to work independently and manage deadlines.

Job Tags: , , ,

Επισκόπηση Εργασίας

Εκτύπωση Αγγελίας Εργασίας

Cart

Καλάθι

Κοινοποίηση