Client Relationship Manager (English Speaking) at Alpha.Jobs

The Client Relationship Manager will play a pivotal role in both client acquisition (conversion) and client retention, promoting the company’s products and services through proactive, value-driven engagement. This hybrid role focuses on driving account funding, increasing trading activity, and nurturing long-term relationships with both prospective and existing clients. The successful candidate will combine excellent sales skills with a strong client service mindset to ensure a high-quality, compliant, and professional experience at every stage of the client lifecycle. 

Responsibilities:

• Promote the company’s products and services through professional, courteous, and persuasive communication.
• Proactively manage the full sales cycle, from initial lead engagement to conversion, funding, and retention
• Drive account conversion efforts by encouraging new clients to fund and actively trade
• Identify opportunities to convert clients
• Educate clients on the company’s platforms, systems, and financial products to enhance their trading knowledge and engagement
• Build and maintain strong, sustainable relationships with both new and existing clients. 
• Actively follow up on client queries, providing timely feedback and delivering exceptional customer service
• Manage a portfolio of clients, focusing on trading volume growth, retention, and satisfaction.
• Address client inquiries promptly and accurately, ensuring an excellent service experience.
• Follow up on leads daily to maximize conversion and retention rates, supporting broader business growth objectives.
• Stay updated on financial markets and share relevant insights to support client trading decisions.
• Collaborate with internal teams such as Back Office, Compliance, and Marketing to streamline client processes and support seamless onboarding and servicing.
• Ensure full compliance with company policies, regulatory standards, and client documentation requirements.
• Complete mandatory training and pursue continuous professional development to maintain industry proficiency

Requirements:

• Proven experience in a hybrid client relationship role, ideally within the Forex or broader financial services industry
• Demonstrated ability to meet or exceed both conversion and retention KPIs
• Fluency in the local language of the target market and strong proficiency in written and spoken English, demonstrating exceptional professionalism and etiquette during client interactions
• A university degree in Finance, Economics, Banking, Business Administration, or a related field is an advantage
• Strong negotiation and closing skills, with the ability to convert leads into active clients and promote partnership opportunities
• Outstanding communication and networking abilities, coupled with professionalism and poise when speaking to clients
• Knowledge of technical and fundamental analysis and a solid understanding of the financial markets.
• Proficiency in CRM software and MS Office tools to manage client information and interactions effectively
• Problem-solving and initiative-taking skills, with the ability to expand business opportunities independently
• Knowledge of technical and fundamental analysis and a solid understanding of the financial markets.
• Proficiency in CRM software and MS Office tools to manage client information and interactions effectively
• Problem-solving and initiative-taking skills, with the ability to expand business opportunities independently

What we offer:

• Comprehensive Medical Insurance (including Dental & Optical coverage)
• Provident Fund to support your long-term financial security
• Monthly Wolt Allowance for meals and treats on us
• Birthday Benefit Your special day deserves to be celebrated
• Exclusive Discount Scheme with our trusted partners
• Team Bonding Allowance to encourage collaboration and team spirit
• Flexible Working Hours to help you balance your work and life

Job Tags: MS Office, Αγγλικά, Κύπρος, Λεμεσός