At Your Service Agent at Parklane Resort & Spa

Parklane, a Luxury Collection Resort & Spa Limassol, is offering a career opportunity to a professional for the position of At Your Service Agent. 

Responsible for handling the incoming requests, coming from different channels, email, telephone etc. 

RESPONSIBILITIES:

• Speaks clearly, distinctly, and with a friendly, courteous tone.
• Managing inbound and outbound calls in a timely manner. 
• Follow communication “scripts” when handling different topics.
• Uses listening skills to put callers at ease and obtains accurate, complete information.
• Follow proper escalation procedures when addressing guest concerns.
• Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and co-workers. 
• Speak with others using clear and professional language; answer telephones using appropriate etiquette. 
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. 
• Comply with quality assurance expectations and standards. 
• Perform other reasonable job duties as requested by Supervisors.

REQUIREMENTS

• High school graduate or higher. 
• Previous experience in a customer support role is an advantage.
• Excellent Knowledge of English Language (Greek & Russian Language is a plus).
• Excellent Communication Skills .
• Excellent knowledge of MS Office (especially Excel, Word, Outlook).
• Customer-centric.

An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.

Apply with the strictest confidence at recruitments@parklanecyprus.com

Kindly note that only shortlisted applicants will be contacted. 

Job Tags: MS Office, Outlook, Αγγλικά, Ελληνικά, Κύπρος, Λεμεσός, Ρώσικα