At Your Service Agenet at Parklane Resort & Spa

About the Role

We are seeking an At Your Service Agent, responsible for handling the incoming requests, coming from different channels, email, telephone etc

Key Responsibilities:

• Speak clearly, distinctly, and with a friendly, courteous tone.
• Manage inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Uses listening skills to put callers at ease and obtains accurate, complete information.
• Follow proper escalation procedures when addressing guest concerns.
• Answer incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and co-workers.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Requirements:

• High school graduate or higher.
• Previous experience in a customer support role is an advantage.
• Excellent Knowledge of English Language (Greek & Russian Language is a plus).
• Excellent Communication Skills.
• Excellent knowledge of MS Office (especially Excel, Word, Outlook).
• Customer-centric.

 

Benefits:

Rewarding Compensation

• Attractive remuneration package, reflecting your expertise and talent.
• 13th salary and 14th salary (20% of monthly salary) after 10 months of continuous employment.
• Provident Fund contributions to safeguard your future.
• Additional premiums for overtime, Sundays, split-shifts, night shifts, and public holidays.
• Recognition programs such as Star of the Month and Employee of the Year.
• Referral bonuses for introducing future hospitality stars.

Growth & Excellence

• Tailored training and continuous development programs to polish your skills.
• Inspiring opportunities to advance your career in the world of hospitality.

A Vibrant, Multicultural Experience

• Be part of a dynamic, diverse team where every culture and contribution shines.
• Memorable annual celebrations and team bonding events designed to bring colleagues together in true hospitality spirit.

Gourmet Perks & Lifestyle

• Complimentary daily breakfast buffet and freshly prepared meals during your shift
• Exclusive access to our company discount card with savings on premium services.

Security & Wellbeing

• Heartfelt recognition of life’s important milestones, with thoughtful gifts to celebrate weddings, the arrival of a new child and retirement.
• Commitment to your mental wellbeing, with on-site psychologist sessions at our hotel and two fully paid private sessions annually.

 

Ready to take the next step in your career?

Send your CV to recruitments@parklanecyprus.com . We look forward to learning more about you.

All applicants will be treated with strict confidentiality.

Kindly note that only shortlisted applicants will be contacted

 

Job Tags: MS Office, Outlook, Αγγλικά, Ελληνικά, Κύπρος, Λεμεσός, Πολωνικά, Ρώσικα