Spa Manager

Sandblu Resort is currently in search of: Spa Manage r Crafting the Future of Luxury Hospitality in Santorini, we are the team behind one of Greece’s most exciting and rapidly growing luxury hospitality group.
Our expanding collection includes the award-winning Sandblu Resort, the first LXR Hotels & Resorts property by Hilton in Greece, Blu Syllogi, a carefully curated handpicked fashion collection, the iconic Blu Restaurant overlooking Santorini’s breathtaking Caldera, Inspire Luxury Villas, and the upcoming luxury developments Heliotopos Luxury Caldera Suites & Restaurant, and a new beachfront destination.
At Sandblu, we are redefining ultra-luxury hospitality through excellence, innovation, and genuine Greek hospitality.
As one of the few LXR Hotels & Resorts in Europe, we are proud to introduce a new benchmark of luxury to Greece while creating exceptional destinations where unforgettable guest experiences begin with outstanding people.
Discover more: Sandblu Restaurant Gallery, Nectar Restaurant Gallery and Blu Restaurant Gallery or find us on social media at Sandblu, Nectar Restaurant and Blu Restaurant.
Job responsibilities: Oversee the daily operations of the spa, ensuring smooth, efficient, and guest-focused service delivery.
Lead, supervise, motivate, and develop the spa team, including therapists and reception staff, ensuring high performance and continuous professional development.
Recruit, onboard, train, coach, and conduct regular performance evaluations for spa employees.
Ensure all spa treatments, services, and guest interactions are delivered in accordance with established protocols, LQA standards, and partner brand requirements.
Maintain the highest standards of guest service, promptly resolving guest feedback, concerns, and complaints in a professional and timely manner.
Develop and implement strategies to maximize spa revenue through effective scheduling, retail sales, treatment promotions, and upselling initiatives.
Monitor departmental budgets, labor costs, productivity, retail performance, and operational expenses to achieve financial targets.
Prepare operational reports, performance analyses, and monthly statistics for management.
Ensure all treatment rooms, reception areas, relaxation lounges, changing facilities, and wellness areas are maintained to the highest standards of cleanliness, presentation, and functionality.
Manage spa inventory, retail products, linen, equipment, and operating supplies, ensuring accurate stock control and timely replenishment.
Coordinate maintenance requirements and ensure all spa equipment is properly maintained and operational.
Ensure compliance with all health, safety, sanitation, hygiene, and company policies and procedures.
Oversee spa reservations, scheduling, and workforce planning to maximize operational efficiency and guest satisfaction.
Maintain strong relationships with product suppliers and partner brands while ensuring compliance with treatment and product standards.
Collaborate closely with other hotel departments to ensure seamless guest experiences and support hotel-wide initiatives.
Ensure accurate administration of spa systems, reports, payroll inputs, and operational documentation.
Uphold the hotel’s grooming standards and ensure all team members consistently present a professional appearance.
Perform spa reception or operational duties when required to support business needs.

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