CS Hospitality , the leading hotel management company in Greece, is seeking a Sales/ Reservations Executive to join its team in Patra offices.
As a Sales/ Reservations Executive , you are responsible for responding promptly to guests’ requests, travel agencies or other networks related to hotel bookings, and receiving them via email, phone or through the central reservation system with care by following the company’s SOPs.
The position reports directly to the Operations Team of CS Hospitality.
At CS, we believe that our people are the cornerstone of our success.
We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth.
By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece’s most stunning destinations Responsibilities Handle incoming reservations calls and emails, providing excellent customer service and accurately entering guest details into the reservation system.
Respond to guest inquiries regarding room availability, rates, amenities, and promotions.
Assist guests with modifications or cancellations to existing reservations.
Coordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented.
Sales calls and follow up leads Process payment transactions and ensure accuracy in billing and financial documentation.
Maintain knowledge of hotel facilities, services, and local attractions to provide personalized recommendations to guests.
Handle guest complaints or issues with professionalism and high levels of empathy, working towards a satisfactory resolution.

Job Tags: Patra, Ταξίδια

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