Kassandra Bay Resort, Suites & Spa in Skiathos , is a unique Resort Complex nestled within a timeless landscape by the sea and surrounded by nature in the beautiful island of Skiathos.
The complex has been designed and crafted using friendly materials and is inspired by its own supreme beachfront location.
The team at Kassandra Bay Resort, Suites & Spa in Skiathos is growing!
We are currently seeking a Reservations Agent for the summer season in Skiathos, with the potential to continue into the winter months in Athens.
Responsibilities Handle incoming reservation inquiries via phone, email, or online channels, providing information about room availability, rates, packages, and amenities, and assisting guests in making reservations based on their preferences and requirements.
Accurately input reservation details into the hotel’s reservation system, including guest information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records.
Assist guests with inquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, or special accommodations, and provide solutions to ensure guest satisfaction and retention.
Promote hotel services, amenities, and packages to guests during the reservation process, identifying opportunities for upselling or cross-selling to enhance the guest experience and maximize revenue for the hotel.
Confirm reservations with guests via email or phone, providing confirmation details, reservation policies, and relevant information to ensure guests have all necessary information for their upcoming stays.
Communicate effectively with other hotel departments, including front office, housekeeping, and maintenance, to coordinate room assignments, special requests, and guest preferences, ensuring seamless guest experiences from booking to check-out.
Address guest concerns or issues related to reservations, such as discrepancies, cancellations, or special requests, and work with relevant departments to resolve problems promptly and satisfactorily.
Perform other reasonable job duties as requested by management.

Job Tags: Σκιάθος

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