A place to begin.
A place to belong.
Great hospitality is personal.
It lives in the people who notice, care and lead the way.
At Domes Resorts, we create moments our guests never forget and a workplace where talented people make their mark and build lasting careers.
We are one of the most awarded lifestyle hospitality groups in Greece and one of the fastest growing in Europe, with new openings almost every year.
A growing portfolio of distinctive brands, affiliations with Marriott and Hilton, and handpicked destinations from Crete, Rhodes, the Ionian Islands, Chalkidiki and the Cyclades to Athens, Portugal and Spain.
Join us as our Receptionist A at Domes Noruz Kassandra .
Bring your passion, humility and perseverance.
We will help you grow from there: real responsibility, the chance to move across brands and destinations, and a team that values your voice, invests in your growth and celebrates your wins.
Domes Noruz Kassandra is an adults-focused, luxury beachfront resort located in Hanioti, Halkidiki, Greece, combining contemporary design with the relaxed atmosphere of the Aegean.
Part of the Domes Resorts collection, it stands out for its vibrant lifestyle concept, sophisticated hospitality, exceptional dining experiences and unique blend of relaxation, entertainment and authentic Greek charm.
About the role As Receptionist A at Domes Noruz Kassandra , you will be an experienced member of our front desk team and a role model for service.
You will look after guests from arrival to departure, handle more complex requests and VIP arrivals, support and train your colleagues, and help lead the desk when the supervisor is not on shift.
What you will do Guest service Welcome guests warmly and carry out check in and check out efficiently, including identification and registration procedures.
Recognise returning guests, VIPs and loyalty members, and make sure their preferences and benefits are delivered.
Handle complex requests and guest concerns, resolving them promptly or escalating when needed.
Share accurate information on hotel services, the local area and events.
Reservations and revenue Process reservations, changes and cancellations accurately in Opera.
Allocate rooms based on guest preferences, availability and supervisor guidelines.
Upsell room upgrades, packages and hotel facilities such as restaurants, bars and the spa.
Promote Marriott Bonvoy loyalty programme enrolment.
Payments and cash handling Manage billing, payments and invoices, and check that rates and billing instructions are correct.
Manage your cash float and complete accurate shift closing and cashier reports.
Apply credit limit policies and flag high balances to your supervisor.
Team support Support the supervisor in running the shift and help lead the desk in their absence.
Train and guide Receptionist B colleagues and new team members on the job.
Complete handover logs and share key guest information with the next shift and other departments.
Safety and confidentiality Follow key control and security procedures and report anything suspicious.
Protect guest privacy and confidential information in line with data protection rules (GDPR).
Know the hotel’s emergency procedures and act calmly if an emergency arises.