KSM on behalf their client, an Athens based property manager company with 40+ flats in the city centre, is looking for a Property Manager & Operator (Athens) Opportunity to take full operational ownership of a premium short-term rental building in the heart of Athens, working directly with an international real estate group with a growing presence in Greece.
We are looking for an experienced, hands-on operator to run it day to day: leading the on-site team and contractors, looking after guests from first enquiry to checkout, and keeping the property safe, well-presented and profitable.
Leading the team by example, you will build a vibrant, safe and welcoming community that guests enjoy being part of.
You will be responsible for: Guest Experience: Oversee guest communication before arrival, during stay and after departure; resolve requests and complaints quickly; lead service recovery; and continually look for ways to enhance the guest experience and lift review scores across Airbnb, Booking.com and other platforms.
Housekeeping: Manage cleaning logistics in line with occupancy and booking requirements; coordinate laundry and the replenishment of guest supplies; and uphold hygiene and cleanliness standards across all apartments and common areas.
Quality Control: Carry out regular inspections of apartments, common areas and facilities, including a readiness check before every arrival; keep presentation and service standards consistent across the property; and analyse guest feedback to recommend operational improvements.
Facilities & Maintenance: Coordinate preventive and corrective maintenance; manage on-site contractors, technicians and suppliers, negotiating rates and monitoring cost and performance; oversee building systems; keep an up-to-date maintenance log and contractor database; and ensure health and safety compliance.
Company Administration & Reporting: Run the day-to-day administration of the operating company, from vendor invoices and supplier payments to utility and common-cost ledgers.
Report to ownership weekly and monthly, track KPIs and expenses, support budgeting and the annual operating plan, and identify opportunities for operational efficiencies and cost optimisation.

Job Tags: Αθήνα - Αττική, Η/Υ

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