Outlet Manager

Job Purpose To oversee the daily operations of an assigned outlet, ensuring service quality, guest satisfaction, and financial performance in line with brand and divisional standards.
The Outlet Manager may either lead a smaller outlet with full operational accountability, including team leadership, cost control, and service delivery, or serve as support to the Outlet Senior Manager in achieving operational and commercial objectives.
In both assignments, the role upholds the resort’s culture, service standards, and commitment to delivering exceptional guest experiences through effective people and performance management.
Key Responsibilities Operational Leadership & Excellence Supervise daily outlet operations, ensuring smooth coordination and consistent service delivery.
Act as shift leader, maintaining a strong presence on the floor to monitor quality and service flow.
Support the Outlet Manager in ensuring adherence to health, safety, and hygiene standards (HACCP and internal policies).
Assist in planning and executing outlet activities, promotions, and special events.
Team Management & Development Supervise, guide, and support the service team to ensure high performance and adherence to standards.
Support the recruitment, onboarding, and training of new and returning seasonal team members.
Foster teamwork and motivation, creating a positive and collaborative work atmosphere.
Financial & Business Performance Support daily sales activities, upselling, and cost control initiatives in line with divisional objectives.
Assist in monitoring stock, waste, and operational costs to ensure efficiency.
Contribute to achieving revenue targets through effective service and guest engagement.
Guest Experience & Service Quality Ensure every guest receives attentive, professional, and friendly service.
Handle guest feedback and service recovery with professionalism and discretion.
Support a culture of continuous improvement based on guest feedback and internal reviews.
Coordination & Communication Ensure effective communication with Culinary, Bar, and other departments for smooth operation.
Participate in daily briefings and service meetings, communicating priorities and updates to the team.
Support clear and consistent information flow between management and service employees.
Accountability Accountable for the smooth execution of outlet operations during assigned shifts.
Responsible for supervising service quality, maintaining standards, and supporting team performance.
Acts as delegated leader in the absence of the Outlet Manager or Outlet Senior Manager.

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