The Porto Platanias Hotels & Resorts Group operates dynamically in Crete, developing and managing 5-star hotel properties that offer high standards of hospitality with a strong focus on authentic Cretan hospitality.
At Porto Platanias Hotels & Resorts, we cultivate a passion for tourism and make meaningful investments in our people.
We create career opportunities within a modern working environment that promotes professional development and supports a healthy work–life balance.
Operations Manager Key Responsibilities: Collaborate closely with all internal departments to ensure a seamless, intuitive and consistently elevated guest experience across the resort.
Ensure that all Standard Operating Procedures (SOPs) are fully understood and consistently applied by all team members, supporting a culture of precision, consistency and service excellence.
Ensure that the Housekeeping Department consistently delivers immaculate standards of cleanliness, presentation and comfort, in line with premium luxury hospitality expectations.
Monitor daily operations and guest relations activities, ensuring that all matters are handled efficiently, discreetly and in line with Porto Platanias Hotels & Resorts standards.
Ensure that all team members demonstrate behaviours aligned with company values, fostering a culture of respect, ownership and guest-centric mindset.
In collaboration with the Managing Director, Hotel General Manager and Procurement Manager, prepare and manage the annual supplies budget, ensuring cost efficiency without compromising quality.
In collaboration with the Managing Director, Hotel General Manager and HR Manager, develop and manage annual staffing budgets, ensuring optimal resourcing aligned with operational demand and service standards.
Maintain consistently high operational standards across all departments, with a strong focus on quality, detail and guest experience.
Identify opportunities for continuous improvement and implement practical initiatives to enhance operational efficiency, cost control, revenue generation and overall guest satisfaction.
Ensure the delivery of exceptional guest experiences, consistently reflected through positive feedback, loyalty and online reviews.
In collaboration with the Managing Director, develop the annual internal revenue budgets, ensuring alignment with overall business objectives.
In coordination with all Heads of Departments, develop and implement an annual operational action plan focused on achieving revenue targets and elevating guest satisfaction across all properties under responsibility.
Prepare clear, accurate and insightful regular and ad hoc reports based on guest feedback, maintenance issues, purchasing data and key operational KPIs to support decision-making.
Ensure all internal audits are completed accurately, on time, and used as a tool for continuous improvement.
Lead the training and development of all team members, fostering a culture of continuous learning, accountability and performance excellence.
Safeguard full compliance with health, safety, security and regulatory standards, ensuring a safe environment for both guests and team members at all times.