Adecco HR is the largest Human Resources services company worldwide and is certified in Greece, according to the international standard ISO 9001:2015, in the fields of recruitment and selection of personnel and temporary employment.
We are seeking a highly motivated and technically skilled Network Operations Engineer for a leading multinational telecommunications company .
In this role, you will be responsible for delivering high-quality first-level technical support to business clients using connectivity services.
You will ensure service continuity by resolving incidents efficiently and collaborating with internal teams and third-party providers when necessary.
Key Responsibilities: Provide first-level technical support for business connectivity services such as VPN, Ethernet, MPLS, SD-WAN, and VoIP.
Manage customer interactions via phone, email, or ticketing system to identify, analyze, and resolve network issues promptly.
Escalate complex technical issues to second- and third-level support teams while ensuring timely resolution and communication with clients.
Cooperate with field engineers and third-party vendors to resolve on-site or infrastructure-related incidents.
Monitor network performance using internal tools and generate reports related to service performance and issue resolution.
Ensure compliance with internal procedures, SLAs, and quality standards while maintaining a customer-centric approach.

Job Tags: Αθήνα - Αττική

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