Internal Call Center Team Leader

Randstad is looking for an Internal Call Center Team Leader on behalf of ZeniΘ, the 1st provider of integrated energy in Greece, with natural gas and electricity!
If you: ✓ Have expertise in telephone sales ✓ Have managed a team in the past ✓ Have the ability to work in a fast-paced environment ✓ Want to develop your career by joining a leading company like ZeniΘ then this role as an Internal Call Center Team Leader is what you are looking for!
As an Internal Call Center Team Leader your duties will be the following: Organize and coordinate the activities of the ICC team to achieve quantitative and qualitative goals, including monitoring performance metrics Support call center agents in troubleshooting and out-of-schedule issues, while mediating between segments to solve problems efficiently Motivate team members by discovering training needs, providing coaching, and actively listening to feedback to resolve conflicts and enhance performance Address customer service issues as raised by the ICC and communicate with customers to manage complaints successfully Collect ICC feedback and give feedback to the ICC’s Supervisor Keep track of retail sales targets Manage customers’ complaints related with ICC, using effective problem-solving techniques to resolve issues promptly

Job Tags: Θεσσαλονίκη