Our client, a 5-star luxury boutique resort in Folegandros , renowned for its exclusive villas, suites, and exceptional dining outlets, is seeking an experienced and hands-on Hotel Operations Manager to lead the day-to-day operations and deliver world-class guest experiences.
This is a year-round position that offers the opportunity to join an expanding property blending authentic Cycladic charm, sustainable practices, and elevated 5★ hospitality.
What to Expect: Competitive salary package tailored to experience and skills Private residence provided year-round on the island Meals provided during operational months Company laptop and mobile phone Work on one of Greece’s most scenic islands, Folegandros, in a growing 5★ luxury boutique resort Be part of an ambitious project that expands annually with new villas and outlets Opportunity to make a real impact, enhancing both operations and guest satisfaction The Role: Operations Management: Act as a hands-on leader, spending time on the floor to ensure smooth daily operations and exemplary guest experiences Develop, implement, and monitor Standard Operating Procedures (SOPs) across all departments, ensuring efficiency and consistency Oversee daily hotel operations, ensuring alignment with the company’s philosophy and standards Conduct and lead daily operational meetings with department heads, reviewing performance, addressing challenges, and setting goals Anticipate and promptly resolve any operational challenges or guest-related issues Guest Satisfaction: Be the face of the hotel, building strong relationships with guests to create memorable, customized experiences Address and resolve guest complaints with professionalism and empathy, ensuring positive outcomes Monitor and enhance all aspects of the guest journey, from pre-arrival to post-departure Team Leadership & Training: Inspire, mentor, and guide all department heads and staff, promoting collaboration and excellence Conduct on-the-job training and continuous professional development for the team Ensure team members understand and uphold the hotel’s philosophy, values, and operational standards Provide regular performance feedback, conduct appraisals, and foster a culture of accountability and teamwork Financial Oversight: Achieve financial objectives by controlling costs, optimizing revenue, and managing departmental budgets Prepare and present weekly and monthly reports on financial, operational, and guest satisfaction metrics to the owners Oversee forecasting, procurement, and resource allocation to ensure profitability and operational efficiency Food & Beverage Management: Oversee and support the F&B team, ensuring excellence in service, menu execution, and overall guest satisfaction Work closely with the kitchen and restaurant HODs to maintain high standards of quality, sustainability, and creativity Sustainability & Brand Alignment: Ensure that all operations align with the hotel’s commitment to sustainability and its ethos of blending luxury with nature Actively seek opportunities to incorporate sustainable practices into daily operations Quality Assurance: Conduct regular property inspections to maintain the highest standards of cleanliness, functionality, and ambiance Monitor and respond to guest feedback on platforms like TripAdvisor, Google, and OTA reviews, implementing improvements as needed Strategic Planning & Collaboration: Serve as the primary liaison between owners and department heads, facilitating smooth communication and alignment on goals Collaborate with upper management to develop and execute strategies to maximize occupancy and guest satisfaction Skills that Can Make You Outstand in this Role: Proven experience in Operations Management within 5★ luxury resorts or boutique hotels Hands-on leadership style, engaging directly with both guests and team members Exceptional communication, problem-solving, and interpersonal skills Financial acumen with expertise in budgeting, cost control, and reporting Passion for delivering luxury guest experiences in line with sustainability principles Ability to train, motivate, and develop teams to achieve peak performance Flexibility to live in Folegandros during the operational season and travel as needed during the off-season If you are ready to lead and elevate operations at a 5★ luxury boutique resort in Folegandros, we’d love to hear from you.
Please submit your CV.
Only shortlisted candidates will be contacted.

Job Tags: Ταξίδια, Φολέγανδρος

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